Coordinator - Service and Technical Support

Hoshizaki Europe B.V.; Amsterdam; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Extensive training

Opportunities for development

Supportive team environment

Exposure to customers across Europe

Competitive employment conditions

Job summary

Hoshizaki Europe B.V. is seeking a Coordinator – Service & Technical Support to be the first point of contact for customers and service partners on spare parts, technical enquiries and product support.

The role suits a customer-service minded, technically curious individual who wishes to develop into a broader technical support function within our international organization. You will work with our After Sales team and collaborate with Service, Logistics and Sales across Europe.

Qualifications

• MBO Level 4 education in technical, commercial, logistics or customer service.
• Experience in spare parts management or after-sales support.
• Strong administrative and organizational skills.
• Excellent communication with a customer-focused approach.
• Affinity with technical products and willingness to develop expertise.
• Ability to manage multiple enquiries and priorities.
• ERP systems and Microsoft Office experience advantageous.

Responsibilities

• Serve as the primary contact for spare parts enquiries and product support.
• Identify and recommend correct spare parts using docs and systems.
• Process enquiries, quotations, and spare parts orders accurately.
• Monitor order statuses, deliveries and back orders.
• Provide first-line technical support and troubleshooting.
• Assist customers and service partners with troubleshooting.
• Maintain spare parts records, customer cases and admin docs.
• Collaborate with Service, Logistics, Sales and Technical Support.

Skills

Customer-focused

Proactive mindset

Organizational skills

Administrative

Communication

Education

MBO Level 4 education (technical/commercial/logistics/customer service)

Tools

ERP systems

Microsoft Office

Job description

As our Coordinator– Service & Technical Support, you will be the first point of contact for customers and service partners regarding spare parts requirements, technical enquiries, and product-related support. You will play a key role in delivering excellent customer service, ensuring customers receive the correct parts quickly and accurately, and supporting the resolution of technical questions.

This role offers an excellent opportunity for someone with a strong customer service mindset and technical curiosity who wishes to develop into a broader technical support function within an international organization.

Key Responsibilities

• Serve as the primary contact for customers and service partners regarding spare parts enquiries, technical questions, and product support.
• Identify and recommend the correct spare parts using technical documentation, product knowledge and internal systems.
• Process customer enquiries, quotations, and spare parts orders accurately and efficiently.
• Monitor and follow up on order status, deliveries, availability updates and back orders.
• Provide first-line technical support and troubleshooting assistance for Hoshizaki equipment, escalating complex cases when required.
• Assist customers and service partners with troubleshooting and product-related questions.
• Handle customer concerns and complaints professionally.
• Maintain accurate spare parts records, customer cases, and administrative documentation.
• Work closely with Service, Logistics, Sales, and Technical Support teams.

Qualifications & Skills

• MBO Level 4 education in technical, commercial, logistics, or customer service discipline.
• Experience in spare parts management, customer service, after-sales support, or technical support is preferred.
• Strong administrative and organizational skills.
• Excellent communication skills with a customer-focused approach.
• Affinity with technical products and willingness to develop technical expertise.
• Ability to manage multiple enquiries and priorities effectively.
• Experience in after-sales support is an advantage.
• Experience with ERP systems and Microsoft Office is an advantage.

Languages

Mandatory: Dutch and English

Preferred: German, French, Spanish, or other European languages

• Customer Focus
• Proactive Mindset
• Organizational Skills

Success Measures

• Response time to enquiries
• Order accuracy
• Timely resolution of enquiries and support cases

What We Offer

• A challenging position within a leading international organization
• Extensive product and technical training
• Opportunities for personal and professional development
• A supportive and collaborative team environment
• Exposure to customers and service partners across Europe
• Competitive employment conditions

This role is designed to develop into a broader Technical Customer Support position with increasing responsibility for technical troubleshooting, customer ownership, and independent case resolution.

About Hoshizaki

Hoshizaki is a global leader in professional refrigeration and ice‑making equipment. Through our commitment to quality, innovation, and customer service, we support customers across Europe with reliable products and outstanding after‑sales support.

Our After Sales team plays a critical role in ensuring customer satisfaction and maintaining long‑term relationships with customers and service partners. As our business continues to grow, we are looking for a customer‑focused and technically minded professional to strengthen our team.