Technical Support & Spare Parts Coordinator

Hoshizaki Europe B.V.; Amsterdam; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Extensive training

Opportunities for development

Supportive team environment

Exposure to customers across Europe

Competitive employment conditions

Job summary

Hoshizaki Europe B.V. is seeking a Coordinator – Service & Technical Support to be the first point of contact for customers and service partners on spare parts, technical enquiries and product support.

The role suits a customer-service minded, technically curious individual who wishes to develop into a broader technical support function within our international organization. You will work with our After Sales team and collaborate with Service, Logistics and Sales across Europe.

Qualifications

• MBO Level 4 education in technical, commercial, logistics or customer service.
• Experience in spare parts management or after-sales support.
• Strong administrative and organizational skills.
• Excellent communication with a customer-focused approach.
• Affinity with technical products and willingness to develop expertise.
• Ability to manage multiple enquiries and priorities.
• ERP systems and Microsoft Office experience advantageous.

Responsibilities

• Serve as the primary contact for spare parts enquiries and product support.
• Identify and recommend correct spare parts using docs and systems.
• Process enquiries, quotations, and spare parts orders accurately.
• Monitor order statuses, deliveries and back orders.
• Provide first-line technical support and troubleshooting.
• Assist customers and service partners with troubleshooting.
• Maintain spare parts records, customer cases and admin docs.
• Collaborate with Service, Logistics, Sales and Technical Support.

Skills

Customer-focused

Proactive mindset

Organizational skills

Administrative

Communication

Education

MBO Level 4 education (technical/commercial/logistics/customer service)

Tools

ERP systems

Microsoft Office

Job description

Hoshizaki Europe B.V. is seeking a Coordinator – Service & Technical Support to be the first point of contact for customers and service partners on spare parts, technical enquiries and product support.

The role suits a customer-service minded, technically curious individual who wishes to develop into a broader technical support function within our international organization. You will work with our After Sales team and collaborate with Service, Logistics and Sales across Europe.