Accountmanager Service (m/f/d)

Kelvion Holding GmbH - All rights reserve; Netherlands; Hybrid; EUR 42,000 - 70,000; Full time

Benefits offered by this job

27 days annual leave

PME Pension Fund

Mobility scheme (car allowance)

Job summary

Kelvion is seeking a Service Account Manager to serve as the technical and commercial contact for maritime customers. You will arrange maintenance contracts, repairs, overhauls, and cleaning services to keep cooling systems reliable and efficient.

Regular Europe-wide visits and close collaboration with Service, Engineering and Sales will shape this role. You will develop existing relationships and identify new opportunities, with travel about one week per month, and a base in Almere or from home

Qualifications

• Experience in the maritime sector or as service engineer.
• Technical understanding of installations, refrigeration systems or heat exchangers.
• Strong communication and customer-focused mindset.

Responsibilities

• Manage and develop customer relationships within the maritime service organization.
• Advise shipowners and shipping companies on maintenance, repairs and service solutions.
• Sell maintenance contracts, spare parts, overhauls and cleaning services.
• Identify commercial opportunities with existing and prospective customers.
• Contribute to maintenance planning and logistics solutions.
• Prepare and follow up on quotations in cooperation with internal departments.
• Regularly visit customers throughout Europe.
• Work closely with the Service, Engineering and Sales departments to provide customers with the best possible support.

Skills

Maritime sector experience

Technical maintenance knowledge

Communication skills

Customer relationship management

Willingness to travel

Education

MBO+/HBO-level education

Job description

At Kelvion

Our mission is to lead the industrial transformation by driving innovation and sustainability. From optimizing data centers and advancing hydrogen production to revolutionizing refrigeration and HVAC systems, our essential thermal solutions support industries worldwide.

As “One Kelvion,” our global team delivers innovative solutions that contribute to our customers’ success and support a sustainable future.

Kelvion – Together, We Shape the Future

The Role

• As a Service Account Manager, you will be the technical and commercial point of contact for customers such as shipowners in the maritime market. You will help customers keep their cooling systems reliable and efficient by offering suitable service solutions, including maintenance contracts, repairs, overhauls, spare parts and heat exchanger cleaning.
• You understand how important planning and availability are in the shipping industry. A vessel in dry dock can generate significant costs. You will therefore work closely with customers to determine suitable maintenance schedules, logistics planning and the most efficient service solution.
• You will further develop existing customer relationships and actively identify new opportunities within your market. You will regularly visit customers throughout Europe and travel for approximately one week per month. The rest of the time, you will work from home or from our office in Almere.
• This position is particularly suitable for someone with a technical background in the maritime sector who would like to move into a technical-commercial role.

Your Responsibilities

• Manage and develop customer relationships within the maritime service organization.
• Advise shipowners and shipping companies on maintenance, repairs and service solutions.
• Sell maintenance contracts, spare parts, overhauls and cleaning services.
• Identify commercial opportunities with existing and prospective customers.
• Contribute to maintenance planning and logistics solutions.
• Prepare and follow up on quotations in cooperation with internal departments.
• Regularly visit customers throughout Europe.
• Work closely with the Service, Engineering and Sales departments to provide customers with the best possible support.

Your Profile

• MBO+/HBO-level education or equivalent working and thinking ability, preferably in a technical field.
• Experience in the maritime sector, for example as a service engineer, marine engineer, ship engineer or in a similar technical position.
• Technical understanding of installations, refrigeration systems or heat exchangers, or a willingness to develop this knowledge.
• Interest in a commercial role focused on relationship management and customer advice.
• Strong communication skills and a customer-focused mindset.
• Good command of both Dutch and English.
• Willingness to travel within Europe for approximately one week per month.
• An independent, entrepreneurial and proactive approach to work.

What we offer you

• A varied and multifaceted role
• A good basic salary of up to €6,250 gross per month, plus a sales bonus scheme
• Flexible working hours, a mobility scheme (car allowance or an (electric) car) and a home-working scheme
• The Metal and Electrical Industry Collective Agreement, including 27 days’ annual leave, 13 days’ time-off in lieu, and various collective employee insurance schemes, including the PME Pension Fund

And, last but not least, enthusiastic colleagues!