Coordinator

Accor Hospitality; Amsterdam; On-site; EUR 30,000 - 46,000; Full time

Job summary

Mövenpick Amsterdam is op zoek naar een Group Coordinator voor 38 uur per week. Je bent het eerste aanspreekpunt voor groepsboekingen en zorgt voor onvergetelijke ervaringen voor gasten in een van Amsterdam's belangrijkste venues.

Je behandelt aanvragen van A tot Z, bespreekt wensen, maakt kostenramingen en contracten en werkt nauw samen met receptie en housekeeping om een naadloze ervaring te garanderen.

Qualifications

• Verkoop van groepsreserveringen en offertes
• Goede communicatieve vaardigheden en klantgerichte aanpak
• Onderhandeling en upselling van groepsverblijven
• Coördinatie met diverse afdelingen (receptie, events, housekeeping)

Responsibilities

• Verantwoordelijk voor groepsboekingen van A tot Z.
• Behandelen van inkomende aanvragen en wensen van klanten.
• Voorbereiden van kostenramingen en offertes voor groepen.
• Afronden contracten en definitieve regelingen.
• Verwerken van kamerlundlijsten vanuit de events-afdeling in het reserveringssysteem.
• Maximaliseren van omzet via upselling en prijsstrategie.
• Ontvangen van accounts en uitvoeren van locatiere tours.
• Dienen als schakel tussen de organisatie en de klanten.

Skills

Sales skills

Communication

Negotiation

Multitasking

Tools

Reservations system

Job description

Omschrijving functie

38 uur Marktconform At a unique location in one of Amsterdam's major hotel and event venues, you are faced with a new challenge. As a Group Coordinator, you are the first contact for group bookings and play a key role in creating unforgettable experiences for our guests for our hotels. From handling and selling various requests to discussing the specific wishes and requirements of our clients in detail, you know exactly how to exceed expectations. At Mövenpick we make moments, do you? Be limitless From approaching potential customers to maintaining existing relationships. That is what you take care of. Selling group reservations energizes you. You handle the request from A to Z. You create a plan, arrange the contract, and ensure that all other related matters run smoothly. You motivate yourself and make sure that the business comes in. Successful group reservations are your goal, and you keep this in mind. This also means that you sometimes give tours in the hotel and to work closely with the organization and ensuring that reception and housekeeping staff receive the right instructions. If you do your job well, along with your colleagues, the booking becomes an experience for the customers and, therefore, a great success. There are no limits to your abilities. In addition, you will be:

• Responsible for group bookings from A to Z, including:
• Handling incoming requests.
• Discussing wishes and requirements with the client, preparing competitive cost estimates and group offers, finalizing contracts, and making definitive arrangements.
• Processing the rooming lists from the Conference & Events department in the reservation system.
• Maximizing revenue through upselling and pricing strategies.
• Being responsible for welcoming accounts and arranging/conducting site inspections.
• Acting as the link between the organization and its clients.
• Managing administrative tasks, such as processing agreements and communicating them to co...