Connected Lighting Support Engineer (Remote Diagnostics)

Philips Lighting Spain SL.

Eindhoven

Hybrid

EUR 50,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Hybrid/ Flexible work

Annual bonus

25 vacation days

Learning & development

Pension scheme

Employee discounts

Share purchase program

Job summary

Signify Netherlands is seeking a Customer Support Engineer to resolve complex technical issues in connected lighting systems. You will analyze product and system failures, identify root causes, and implement preventive actions.

Remote and on-site support will be required, with collaboration across Quality, Engineering, and Business teams. You will join a team of 11 technical engineers in the Netherlands, benefit from hybrid and flexible working, extensive learning opportunities, and an

Qualifications

Bachelor's degree in Electronics, Mechanical Engineering, Computer Science, Software Engineering, or related field.
Experience troubleshooting technical systems and supporting customers.
Fluency in Dutch.
Knowledge of lighting systems is a plus.

Responsibilities

Resolve complex technical issues and provide high-quality support to customers.
Analyze product and system failures, identifying root causes and implementing preventive actions.
Support customers both remotely and on-site when required.
Collaborate with Quality, Engineering, and Business teams to drive lasting solutions.
Manage and execute recall activities.
Ensure accurate documentation of cases and solutions within our support systems.
Proactively identify recurring issues and recommend service improvements.
Build trusted customer relationships and advise on additional service opportunities.
Contribute to improving service efficiency, effectiveness, and customer satisfaction.