Customer Experience & Service Host - Amsterdam (Part-time) (m/f/d)

CYBEX; Amsterdam; On-site; EUR 17,000 - 22,000; Part time

Job summary

CYBEX is seeking a friendly part-time store associate for the Amsterdam shop. You will welcome customers warmly, represent the premium brand with a professional first impression, and provide general assistance.

The role involves helping customers transport purchases, maintaining a safe, welcoming store, and staying composed in challenging situations. Fluency in Dutch and English, a well-groomed appearance, and flexibility for a rotating schedule (20 hours/week) are required.

Qualifications

• Experience in hospitality or luxury retail is preferred.
• Confident, friendly, and professional demeanor.
• Well-groomed appearance suitable for a luxury environment.
• Fluent Dutch and English language skills.
• Ability to remain calm and assertive in challenging situations.

Responsibilities

• Welcome customers warmly as they enter the store.
• Represent the CYBEX premium brand by providing a professional and welcoming first impression.
• Provide general assistance and direct customers to the appropriate team members when needed.
• Assist customers with transporting purchased items to their vehicles, where required.
• Maintain a visible security presence and respond calmly and appropriately to incidents in accordance with company procedures.
• Monitor the store environment and report any safety, security, or operational concerns through the appropriate channels.
• Help maintain a safe, professional, and welcoming environment for customers, visitors, and colleagues at all times.

Job description

Netherlands / Amsterdam Store

CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.

Your seat to fill:

• Welcome customers warmly as they enter the store.


• Represent the CYBEX premium brand by providing a professional and welcoming first impression.


• Provide general assistance and direct customers to the appropriate team members when needed.


• Assist customers with transporting purchased items to their vehicles, where required.


• Maintain a visible security presence and respond calmly and appropriately to incidents in accordance with company procedures.


• Monitor the store environment and report any safety, security, or operational concerns through the appropriate channels.


• Help maintain a safe, professional, and welcoming environment for customers, visitors, and colleagues at all times.

Your stroll to CYBEX:

• Experience in hospitality, luxury retail, concierge or customer-facing roles


• Confident, friendly, and professional demeanor


• Well-groomed appearance suitable for a luxury environment


• Ability to remain calm and assertive in challenging situations


• Fluent Dutch and English language skills


• This role may require occasional light lifting, such as assisting with strollers.

Working Conditions

• Part-time position (approx. 20 hours per week)


• Working days: Monday – Sunday (rotating schedule)


• Working hours: 10:00 – 18:00


• Break time: 30 minutes

CYBEX operates globally and has employees from copious nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. You’ll have the chance to develop your personal profile in an international environment. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. At CYBEX, we place great importance on our values: Imagination, Belief, Passion, Strength, Respect, and Love. These values shape our company culture and drive us to develop innovative solutions and achieve exceptional results.