Customer Success Manager I: SaaS Adoption & Renewals

Diligent Corporation; Netherlands; Hybrid; EUR 42,000 - 70,000; Full time

Job summary

Diligent Corporation is seeking a Customer Success Manager I to partner with a portfolio of key accounts across France, Belgium and Luxembourg, driving product adoption, retention and long-term value on our GRC platform.

This role operates on a hybrid model with 50% office-based work and is open to candidates based in the Netherlands. You will own client relationships, run strategic reviews, and collaborate with sales and product teams to ensure measurable outcomes for our customers.

Qualifications

• 1-3 years in a client facing role managing accounts.
• Experience with CRM applications such as Salesforce.
• Proficient with Microsoft Excel and the Office suite.
• Fluency in English (written and verbal) is required.
• Willingness to travel to client sites.

Responsibilities

• Manage a portfolio of client accounts as main day-to-day contact.
• Lead regular strategic review meetings with clients to discuss usage, goals, strategy and satisfaction.
• Monitor product adoption and usage data to identify risks or growth opportunities and engage clients.
• Increase overall client health and satisfaction with Diligent.
• Proactively engage with customers to drive success and value realization, identifying retention risks and mitigation strategies.
• Drive renewals by maintaining strong relationships and demonstrating ROI.
• Identify upsell opportunities and coordinate with Sales to progress them.
• Coordinate with internal teams to resolve issues and improve the customer experience.
• Act as the voice of the customer and share feedback to improve products and services.
• Handle challenges or escalations promptly and professionally.

Skills

Client facing experience

Salesforce

Excel

English fluency

Willingness to travel

Tools

Salesforce

Job description

Diligent Corporation is seeking a Customer Success Manager I to partner with a portfolio of key accounts across France, Belgium and Luxembourg, driving product adoption, retention and long-term value on our GRC platform.

This role operates on a hybrid model with 50% office-based work and is open to candidates based in the Netherlands. You will own client relationships, run strategic reviews, and collaborate with sales and product teams to ensure measurable outcomes for our customers.