Customer Success Manager

WaveWorks Recruitment; Randstad; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Company laptop

Job summary

WaveWorks Recruitment is seeking a commercially minded Customer Success Manager for a Cybersecurity SaaS client in Randstad, Netherlands. This hybrid, full-time role focuses on maximizing customer value, driving upsell opportunities, and strengthening long-term relationships across a growing customer portfolio.

You will manage onboarding, adoption, and ongoing use while translating customer needs into actionable solutions and collaborating with cross-functional teams to improve the customer

Qualifications

• Minimum 3 years in Customer Success or similar role.
• Experience driving upsell and renewals.
• Strong communication and relationship-building skills.

Responsibilities

• Manage a portfolio of customers and own the renewal and expansion process.
• Identify upsell/cross-sell opportunities and close deals.
• Conduct regular check-ins and provide data-driven insights to customers.
• Collaborate with product and sales teams to improve customer outcomes.

Skills

Customer success

Upselling

Relationship management

CRM administration

Tools

HubSpot CRM

Job description

Customer Success Manager – Cybersecurity SaaS

Location: Randstad, Netherlands

Working model: Hybrid

Employment: Full-time

Are you a commercially minded Customer Success Manager who enjoys building strong client relationships while identifying opportunities for further growth?

Our client is a fast-growing Cybersecurity SaaS company helping organisations improve their digital resilience. The business is expanding rapidly and is looking for an experienced Customer Success Manager to help customers achieve maximum value from its solutions.

As Customer Success Manager, you will be responsible for maximising customer satisfaction, strengthening long-term relationships and identifying commercial opportunities within your client portfolio. This is a hands‑on role in which you will take ownership of upsell and cross‑sell opportunities, from the initial conversation through to closing the deal.

What will you do?

• Build and maintain strong relationships with your customer portfolio.
• Understand customers’ goals and help them gain maximum value from the company’s solutions.
• Identify upsell and cross-sell opportunities and manage the commercial process from the first conversation through to closing.
• Conduct regular customer check-ins and use data-driven insights to identify opportunities for further growth.
• Proactively recognise customer challenges and provide solutions before problems arise.
• Translate customer needs into clear and actionable solutions.
• Support customers throughout their journey, from onboarding through to ongoing use.
• Help develop and improve scalable Customer Success processes.
• Collaborate with colleagues across different teams to strengthen the overall customer experience.
• Introduce customers to relevant new features and services.
• Maintain accurate and up-to-date customer information in HubSpot.
• Develop into a knowledgeable and trusted sparring partner for customers.

Who are you?

• You have at least three years of Customer Success experience.
• You can demonstrate results in customer growth or upselling.
• You have a genuine affinity with cybersecurity and can apply your previous experience within a Cybersecurity SaaS environment.
• You are proactive, commercially minded and comfortable closing expansion opportunities yourself.
• You can translate the value of an upsell opportunity into a concrete business case for the customer.
• You are relationship-driven and focused on delivering long-term customer value.
• You communicate clearly and confidently with customers.
• You work precisely and maintain a structured approach to CRM administration and reporting.
• You are a self-starter who takes ownership without needing to be closely managed.
• You are fluent in both Dutch and English.

What is on offer?

• A market-competitive salary based on your experience and expertise.
• Quarterly KPI-based bonuses, including upsell and renewal bonuses.
• Hybrid working, combining working from home with time at one of the company’s offices in the Randstad area.
• The opportunity to join a fast-growing SaaS company where your ideas and input can help shape the Customer Success function.
• Plenty of opportunities for personal development and professional growth.
• A company laptop that may also be used privately.
• An informal and innovative working environment.
• A close-knit team with short communication lines where your contribution can make a genuine difference.

Excited about the opportunity but don’t meet every requirement? You are still encouraged to apply, we would be happy to get to know you.