Customer Success Manager

Equalture; Rotterdam; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Unlimited paid holidays

Hybrid work setting

Startup experience

Health and wellness programs

Job summary

Equalture is seeking a Customer Success Manager in Rotterdam. You will manage a portfolio of enterprise accounts to ensure their success and guide them through the hiring process.

The ideal candidate has a strong background in customer-facing roles, particularly in B2B SaaS, and excels in relationship-building and communication. You will partner with Sales to drive expansion and ensure customer satisfaction.

Qualifications

• Experience in customer-facing roles, ideally in B2B SaaS, HR tech, project management, or recruitment.
• Ability to see the bigger picture and understand customer success.
• Strong communicator able to translate complex product logic.

Responsibilities

• Own a portfolio of enterprise accounts and ensure their retention and growth.
• Guide customers through the product and help them achieve hiring objectives.
• Lead data-driven Quarterly Business Reviews with customers.

Skills

Customer-facing experience

B2B SaaS knowledge

Strong communication skills

Data-literate

Relationship building

Job description

What you’ll get

• The startup experience - accountability, freedom/flexibility, and enormously fast developments
• Unlimited paid holidays
• The possibility to work on your mental and physical health with OpenUp and OneFit or ClassPass
• Hybrid work setting with a lot of flexibility
• Occasional cuddle sessions with our Cuddle Officers
• A culture where every win will be celebrated

About the job

We're changing the way enterprises hire frontline workers, using behavioural science and hiring intelligence to help companies make better, fairer decisions at scale. As a Customer Success Manager, you own a portfolio of enterprise accounts and are responsible for their success from day one. You guide customers through our product to help them achieve their hiring objectives, lead strategic QBRs, and work closely with Sales on expansion and renewals. You're not reactive support; you're the reason customers get measurable results, stay, and grow. You'll be working closely with the rest of our CS team and reporting directly to Julie, Head of Customer Success.

What you'll be doing

• Own a portfolio of enterprise accounts (companies hiring 150+ frontline workers per year) and be accountable for their retention and growth
• Guide customers through our product, from creating their internal benchmark to hiring successfully and gathering performance data
• Lead Quarterly Business Reviews that are data-driven and focused on outcomes, not just product updates
• Partner with Sales on upsell and expansion opportunities within your accountsOnboard new customers effectively, with a focus on fast time-to-value
• Relay customer insights and feedback to Product to help shape the roadmap
• Contribute to scalable CS resources, playbooks, guides and training materials, that help the team grow without growing proportionally in headcount

About you

It’s important to really understand what companies fit our vision and aim to turn the recruitment market upside down. You’re empathic and constantly seeking ways to make sure people understand both the ‘why’ and ‘how’. And the most important point: both clients and colleagues love working with you.

What we're looking for

• Experience in a customer‑facing role, ideally in B2B SaaS, HR tech, project management or recruitment; you know what good enterprise account management looks like
• Someone who can see the bigger picture and understand what success truly looks like for a customer; we’re here to deliver that success together
• Comfortable owning outcomes, not just activities; you track what matters and have honest conversations when things aren’t on track
• Ability to build strong, lasting relationships
• Strong communicator who can translate complex product logic into clear, confident guidance for customers
• Curious, proactive, and data‑literate; you use insights to prepare conversations, not just report on them
• Based in the Netherlands (required)
• Affinity with our mission: reducing bias and improving fairness in hiring

Feel like you don’t meet all of the requirements? Don’t worry, you don't need to. If you hear the calling and only meet a few, we are still more than interested in having a chat with you!

About Equalture

We help companies reduce bias in their recruitment process. We enable companies to make smarter hiring decisions. We empower companies to build diverse and high-performing teams.