Client Services & Operations Analyst (Amsterdam)

Euronext; Amsterdam; On-site; EUR 60,000 - 85,000; Full time

Job summary

Join Euronext in Amsterdam as a Client Services and Support Analyst EMS Operations. You will act as the central contact for a group of clients, manage incidents, and ensure timely escalation while supporting ongoing inquiries until resolution.

You will help ensure compliance with SLAs, strengthen the quality framework, and drive continuous improvement in processes to reduce operational risks and support new product initiatives. English and Dutch fluency is required.

Qualifications

• Strong financial background and good understanding of Euronext’s direct and indirect client base.
• Experience in client services or similar operational support role.
• High standards of service delivery and ability to build strong client relationships.
• Strong analytical, organizational and problem-solving skills.
• Experience with project management and ability to monitor progress.
• Excellent verbal communication skills, both internally and externally.
• Fluency in English and Dutch is required.

Responsibilities

• Acting as the central point of contact for an allocated group of clients on operational matters, ensuring efficient incident management and timely escalation of issues.
• Providing ongoing client support, following up on all questions or issues until resolution, and keeping clients regularly informed, especially when in-depth analysis is required.
• Ensuring compliance with Service Level Agreements and strengthening the quality framework to meet both quantitative and qualitative objectives.
• Driving continuous improvement of processes and practices, identifying opportunities that provide long-term value and minimize operational risks.
• Contributing to operational enhancement projects, reviewing specifications and terms of reference for new products and initiatives, supporting clients in developments and tests, and executing conformance tests with clients.

Skills

Financial acumen

Client services

Analytical skills

Project management

Communication skills

Bilingual English and Dutch

Job description

Join Euronext in Amsterdam as a Client Services and Support Analyst EMS Operations. You will act as the central contact for a group of clients, manage incidents, and ensure timely escalation while supporting ongoing inquiries until resolution.

You will help ensure compliance with SLAs, strengthen the quality framework, and drive continuous improvement in processes to reduce operational risks and support new product initiatives. English and Dutch fluency is required.