Client Services and Support Analyst • EMS Operati…

Euronext; Amsterdam; On-site; EUR 60,000 - 85,000; Full time

Job summary

Join Euronext in Amsterdam as a Client Services and Support Analyst EMS Operations. You will act as the central contact for a group of clients, manage incidents, and ensure timely escalation while supporting ongoing inquiries until resolution.

You will help ensure compliance with SLAs, strengthen the quality framework, and drive continuous improvement in processes to reduce operational risks and support new product initiatives. English and Dutch fluency is required.

Qualifications

• Strong financial background and good understanding of Euronext’s direct and indirect client base.
• Experience in client services or similar operational support role.
• High standards of service delivery and ability to build strong client relationships.
• Strong analytical, organizational and problem-solving skills.
• Experience with project management and ability to monitor progress.
• Excellent verbal communication skills, both internally and externally.
• Fluency in English and Dutch is required.

Responsibilities

• Acting as the central point of contact for an allocated group of clients on operational matters, ensuring efficient incident management and timely escalation of issues.
• Providing ongoing client support, following up on all questions or issues until resolution, and keeping clients regularly informed, especially when in-depth analysis is required.
• Ensuring compliance with Service Level Agreements and strengthening the quality framework to meet both quantitative and qualitative objectives.
• Driving continuous improvement of processes and practices, identifying opportunities that provide long-term value and minimize operational risks.
• Contributing to operational enhancement projects, reviewing specifications and terms of reference for new products and initiatives, supporting clients in developments and tests, and executing conformance tests with clients.

Skills

Financial acumen

Client services

Analytical skills

Project management

Communication skills

Bilingual English and Dutch

Job description

Client Support acts as the central point of contact for Euronext’s clients on operational matters, ensuring efficient incident management and delivering excellent, cost-efficient operational services. The team is dedicated to customer satisfaction, risk management and compliance, driving continuous improvement and supporting the development and testing of new products and initiatives.

Client Services and Support Analyst EMS Operati

• Country: Netherlands
• Job City: Amsterdam
• Job Type: Employee
• Job Sub Type: Fixed Term (Fixed Term)

You will primarily be responsible for:

• Acting as the central point of contact for an allocated group of clients on operational matters, ensuring efficient incident management and timely escalation of issues
• Providing ongoing client support, following up on all questions or issues until resolution, and keeping clients regularly informed, especially when in-depth analysis is required
• Ensuring compliance with Service Level Agreements and strengthening the quality framework to meet both quantitative and qualitative objectives
• Driving continuous improvement of processes and practices, identifying opportunities that provide long-term value and minimize operational risks
• Contributing to operational enhancement projects, reviewing specifications and terms of reference for new products and initiatives, supporting clients in developments and tests, and executing conformance tests with clients

Your profile:

• Strong financial background and good understanding of the various activities of Euronext’s direct and indirect client base
• Prior experience in client services or a similar operational support role
• High standards of service delivery and ability to build strong client relationships
• Strong analytical, organizational and problem-solving skills
• Experience with project management and ability to monitor progress
• Excellent verbal communication skills, both internally and externally
• Fluency in English and Dutch is required.

Join a company where market infrastructure is built on innovation - and where every innovation starts with a bold mind asking, “What’s next?”. At Euronext, we believe change is a starting point, not an obstacle. We look for people who see growth opportunities, think long term and want to help shape capital markets for future generations. Working with us means:

• Being part of a European, international and diverse team – Collaborate across borders with talented colleagues connected by a shared ambition and purpose.
• Learning as you grow – Develop your skills through continuous learning, real responsibilities and flexible career paths that evolve with you.
• Having an impact – Contribute to projects that matter, in an agile and dynamic environment where your ideas help drive progress.
• Driving sustainability – Play an active role in building transparent, responsible and sustainable capital markets for the long term. Together, we do not just support markets – we help shape their future.