Client-Focused Order & Admin Coordinator

Hamilton Company; Eindhoven; On-site; EUR 35,000 - 52,000; Full time

Job summary

Hamilton Company in Eindhoven is seeking an experienced administrator to manage customer orders, invoicing, and office support for our biopharma, chemical, and brewery clients. You will work closely with Sales and Service teams to ensure timely delivery and high customer satisfaction.

You will handle ERP and CRM workflows, coordinate with HQ, and keep project plans current. Fluency in Dutch and English is required; French is a plus. On-site role with a cooperative, hands-on team environment.

Qualifications

• 3+ years in customer service, order processing, or office administration.
• Experience with ERP systems, preferably Microsoft Dynamics 365 (D365), and CRM platforms.
• Proficient in Microsoft Office applications.
• Strong customer service mindset with excellent attention to detail.
• Hands-on, proactive, and able to work independently.
• Well-organized with strong problem-solving and communication skills.
• Fluent in Dutch and English (B2/C1), French is an advantage.

Responsibilities

• Create, process, and manage customer sales orders, ensuring accurate and timely distribution to HQ teams.
• Monitor project communications and maintain project plans with Project Managers and Project Leaders.
• Track and monitor delivery schedules to ensure on-time execution and communicate delays.
• Prepare customer invoices and coordinate customs clearance documentation when required.
• Generate invoices for service activities and after-sales services.
• Create and manage purchase orders per business requirements and procedures.
• Coordinate spare parts and stock supply for Field Service Engineers; arrange shipment.
• Prepare quotations for service contracts, preventive maintenance, repairs, and other service-related activities in collaboration with the Service Organization.
• Support cross-functional teams with administrative and office tasks.
• Manage day-to-day office operations and act as the primary contact for calls and emails.
• Provide administrative support to Sales and Service teams to ensure smooth operations and customer satisfaction.

Skills

Customer service

Order processing

Office administration

Attention to detail

Tools

Microsoft Dynamics 365 (D365)

CRM platforms

Microsoft Office

Job description

Hamilton Company in Eindhoven is seeking an experienced administrator to manage customer orders, invoicing, and office support for our biopharma, chemical, and brewery clients. You will work closely with Sales and Service teams to ensure timely delivery and high customer satisfaction.

You will handle ERP and CRM workflows, coordinate with HQ, and keep project plans current. Fluency in Dutch and English is required; French is a plus. On-site role with a cooperative, hands-on team environment.