Client-Facing Cloud & Hosting Services Manager

CODE D'AZUR; Omval; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Empowering company culture

Ongoing learning opportunities

Supportive team environment

Job summary

A forward-thinking tech company in the Netherlands is seeking a Service Manager (Cloud & Hosting) to oversee client relationships and enhance service quality. The ideal candidate will have over 5 years of experience in digital/IT environments, with expertise in SLAs, KPIs, and service delivery. Strong communication skills and a technical background in development and hosting are essential for success in this role. The position emphasizes client satisfaction and operational excellence within a supportive team atmosphere.

Qualifications

• 5+ years experience in a digital/IT environment, preferably managed services.
• 2+ years experience in customer success or service management.
• Fluency in English.

Responsibilities

• Build strong, long-term client relationships.
• Monitor SLAs and KPIs to ensure service performance.
• Lead communication during incidents or escalations.

Skills

Client-oriented

Structured

Ownership-driven

Proactive

Analytical

Strong communication

Education

Completed HBO (Bachelor) or equivalent

Tools

Jira

ServiceNow

Job description

A forward-thinking tech company in the Netherlands is seeking a Service Manager (Cloud & Hosting) to oversee client relationships and enhance service quality. The ideal candidate will have over 5 years of experience in digital/IT environments, with expertise in SLAs, KPIs, and service delivery. Strong communication skills and a technical background in development and hosting are essential for success in this role. The position emphasizes client satisfaction and operational excellence within a supportive team atmosphere.