Cloud & Hosting Service Coordinator — Drive Client Impact

CODE D'AZUR; Omval; Hybrid; EUR 36,000 - 48,000; Full time

Job summary

Hypersolid in Alkmaar is looking for a Service Coordinator (Cloud & Hosting) to join the Digital Continuity Services team. Hybrid work model with a focus on ensuring visibility, tracking and follow-up for client agreements, and translating client needs into actionable priorities for engineers.

You will support service reviews, SLAs, and KPI reporting, while growing toward a Service Manager role and broader client relationships over time.

Qualifications

• Bachelor's degree (HBO) or equivalent work experience.
• 2–4 years in a service-facing IT role within MSP/managed services.
• Hands-on with SLAs, service reviews and escalations.
• Working knowledge of ITIL and incident/change processes in practice.
• Affinity with cloud, hosting and development topics.
• Fluent English, written and spoken.

Responsibilities

• Prepare and run service reviews, report on SLAs and KPIs, and follow up on every action.
• Monitor SLA performance and flag deviations early, before they become a problem.
• Guide engineers during high-priority escalations and communicate clearly during incidents.
• Spot patterns behind recurring issues and bring the structural fix to the right team.
• Take an active role in client calls and gradually take over more of the client relationship.

Skills

Client-first attitude

Proactive ownership

Clear communication

Structured approach

Analytical mindset

Stakeholder interaction

Curiosity

Education

Bachelor's degree (HBO) or equivalent

Tools

Jira

ServiceNow

ITSM tools

Azure or cloud platforms

Job description

Hypersolid in Alkmaar is looking for a Service Coordinator (Cloud & Hosting) to join the Digital Continuity Services team. Hybrid work model with a focus on ensuring visibility, tracking and follow-up for client agreements, and translating client needs into actionable priorities for engineers.

You will support service reviews, SLAs, and KPI reporting, while growing toward a Service Manager role and broader client relationships over time.