Client Advisor Rotterdam

OTB; Rotterdam; On-site; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Employee discount

Career opportunities

Job summary

Diesel, in collaboration with OTB Group, is recruiting a Client Advisor for Bijenkorf Rotterdam. You will build meaningful client relationships and deliver a personalized, elevated shopping experience in a luxury environment.

You will act as Brand Ambassador, stay up-to-date on trends, and drive sales through CRM initiatives, delivering high-end service to Dutch and international clients.

Qualifications

• Proven track record in luxury retail sales and clientelling.
• Strong knowledge of the luxury sector and product sensitivity.
• Excellent communication and commercial mindset.
• Digitally aware and adaptable to new ways of working.
• Ability to interact with foreign clients.
• Passion for Diesel brand and heritage.

Responsibilities

• Welcome and assist each client, delivering an in-store experience.
• Act as Brand Ambassador representing Diesel values.
• Build long-term client relationships through personal connections and CRM.
• Lead on the selling floor to maximize sales and drive results.
• Demonstrate product knowledge and stay updated on trends.
• Maintain a high luxury standard of shop floor visuals and stock procedures.

Skills

Clienteling

Luxury retail

Communication

CRM initiatives

Foreign clients

Brand ambassador

Job description

Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.

For our Department Store– Bijenkorf Rotterdam – we are now recruiting a Client Advisor who will be in charge of building meaningful relationships with our clients and of delivering a personalized and elevated shopping experience.

Main Responsibilities

• Welcome and assist each client providing an excellent in-store experience at all times, by understanding client desires and creating a hand-crafted experience
• Act as a Brand Ambassador able to represent the image and the values of the brand in terms of standing, knowledges and contents
• Create a long-term authentic bond with clients, nurturing meaningful and loyal relationships through personal connections and CRM initiatives
• Demonstrate active leadership on the selling floor, maximizing sales opportunities and driving individual and team sales results
• Prove Brand and product knowledge and be up-to-date with new trends and competitors
• Ensure and maintain the shop floor and visual display high luxury standard, complying with Company operational guidelines and stock procedures.

Requirements

• A proven track record delivering sales in a luxury retail environment, as well in Clientelling activities
• Excellent understanding of the luxury sector and product sensitivity
• Strong communication skills and commercial mindset
• Digitally aware and open to new ways of working
• Ability to interact effectively with foreign clients
• Passion for Diesel Brand, product and heritage

Language proficiency: Dutch and English are mandatory. Any additional language is considered a strong plus

What we offer

A range of development opportunities in Diesel and OTB group Store network in The Netherlands and abroad

A Employee discount on Diesel and on other exclusive OTB Group Brands

An awesome, young and dynamic team

Highly inclusive working environment

As part of OTB Group, we work in a proactive environment, where everyone is challenged to achieve new goals, outstanding performances are recognized, and valuable career opportunities are provided to all employees.

For us People come first: we have an international environment with employees of 60 nationalities and more than 60% women, with 35 years as average age.