Clarks Outlet Team Leader

Clarks group; Netherlands; Remote; EUR 36,000 - 56,000; Full time

Job summary

Batavia Stad Outlet is seeking a capable Team Leader to support the Store Manager in all store operations and to lead the sales team to achieve commercial objectives. Deputising in absence of the Store Manager as needed.

The role requires strong coaching, clear communication, and a commitment to delivering excellent customer service and sales results in a fast-paced retail environment.

Qualifications

• Retail management experience, including leading a team.
• Strong coaching skills.
• Clear communicator who can set expectations and explain requirements.
• Inspires and motivates a store team with energy and pride.
• Experience with people processes and team development.
• Proven track record of delivering and exceeding sales targets.
• Good organizational skills to prioritise tasks without supervision.
• Strong commercial sense and ability to drive performance.
• IT proficiency to use in-store systems.
• Knowledge of Visual Merchandising and in-store presentation.
• English proficiency for roles outside the UK/ROI.

Responsibilities

• Demonstrate excellent selling behaviours and model performance to the sales team.
• Support Store Manager to coach and develop the team to hit sales targets and KPIs.
• Oversee sales floor and maintain a great shopping environment.
• Utilise CSAT insights to improve customer experience and store operations.
• Support store operations and Visual Merchandising to deliver retail standards.
• Upskill product knowledge to drive sales and educate the team.
• Prioritise tasks to meet business needs while protecting sales.
• Provide regular feedback to motivate and improve performance.
• Assist Store Manager with people issues to avoid escalation.
• Build capability to manage store in the Store Manager's absence.

Skills

Retail management

Coaching

Communication

Motivation

People development

Sales targets

Organization

Commercial acumen

IT skills

Visual merchandising

English proficiency

Job description

TEAM LEADER - Batavia Stad Outlet

Job Overview

Support the Store Manager to manage all aspects of the store operations and lead the sales team members to ensure commercial objectives are achieved. Deputising Store Manager absence when required.

Responsibilities

• Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators
• Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and related key performance indicators.
• Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is great place to shop.
• Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations
• Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience
• Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales
• Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store
• Provide regular feedback to the team to motivate and engage to improve performance where required.
• Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues
• Build capability and understanding to effectively manage all aspects of the store in the absence of the store manager

Qualifications/Experience

• Good retail experience including in a management role, leading a team
• Strong coaching skills
• Effective communicator who can provide clarity to individuals or teams on what is required of them and why
• Ability to inspire and motivate a store team through injecting pride, passion and energy into creating a positive working environment.
• Proficient in supporting people-processes and team development
• Good experience in delivering and exceeding sales and targets
• Proactive with good organisation skills to initiate completion of tasks without direction or supervision
• Good commercial skills
• IT proficient with the ability to use a range of systems to manage in-store activity
• Good knowledge of and experience in Visual Merchandising
• Proficiency in English needed for roles outside the UK and RoI