Clarks Outlet Team Leader

CLARK'S; Lelystad; On-site; EUR 28,000 - 42,000; Full time

Job summary

CLARK'S is seeking a TEAM LEADER for Batavia Stad Outlet to support the Store Manager in all store operations and lead the sales team to achieve commercial objectives. You will demonstrate excellent selling behaviours, coach and develop the team, drive sales targets, oversee floor operations and ensure a great shopping environment while maintaining visual merchandising standards.

The role requires clear communication, proactive organisation, and a passion for delivering superior customer

Qualifications

• Retail management experience including leading a team.
• Proven coaching skills and ability to motivate others.
• Clear communicator who can give direction and explain expectations.
• Capable of inspiring pride, energy, and a positive work environment.
• Experience with people processes and team development.
• Record of delivering and exceeding sales targets.
• Organised and proactive with task completion without supervision.
• Strong commercial acumen and understanding of store profitability.
• Familiarity with store IT systems and reporting tools.
• Knowledge of Visual Merchandising principles.
• English proficiency for roles outside the UK and RoI.

Responsibilities

• Demonstrate selling behaviours and lead by example to deliver KPIs.
• Support Store Manager to coach and develop the team to hit sales targets.
• Oversee the sales floor and maintain a great shopping environment.
• Utilise CSAT insights to improve customer experience and store operations.
• Deliver store operations and Visual Merchandising standards.
• Build product knowledge to drive sales through the team.
• Prioritise tasks to meet business needs while protecting sales.
• Provide regular feedback to motivate and improve performance.
• Assist in people management and escalate issues as needed.
• Prepare the store to perform well in the absence of the Store Manager.

Skills

Retail management

Coaching

Communication

Motivation & energy

People processes

Sales targets

Organization

Commercial awareness

IT systems

Visual Merchandising

English proficiency

Tools

IT systems

Job description

TEAM LEADER - Batavia Stad Outlet

Job Overview: Support the Store Manager to manage all aspects of the store operations and lead the sales team members to ensure commercial objectives are achieved

Responsibilities

• Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators
• Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and related key performance indicators.
• Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is great place to shop.
• Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations
• Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience
• Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales
• Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store
• Provide regular feedback to the team to motivate and engage to improve performance where required.
• Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues
• Build capability and understanding to effectively manage all aspects of the store in the absence of the store manager

Qualifications/Experience

• Good retail experience including in a management role, leading a team
• Strong coaching skills
• Effective communicator who can provide clarity to individuals or teams on what is required of them and why
• Ability to inspire and motivate a store team through injecting pride, passion and energy into creating a positive working environment.
• Proficient in supporting people-processes and team development
• Good experience in delivering and exceeding sales and targets
• Proactive with good organisation skills to initiate completion of tasks without direction or supervision
• Good commercial skills
• IT proficient with the ability to use a range of systems to manage in store activity
• Good knowledge of and experience in Visual Merchandising
• Proficiency in English needed for roles outside the UK and RoI