NL Team Leader

Clarks; Amsterdam; On-site; EUR 32,000 - 52,000; Part time

Job summary

Clarks in Amsterdam is seeking an experienced Store Senior/Assistant Store Manager to support the Store Manager in delivering commercial targets and leading the sales team. This 32-hour-per-week role focuses on coaching, visual merchandising and great customer service.

You will oversee floor operations, drive sales KPIs, and develop staff to ensure a high performing, engaged store environment. English proficiency is required for this role.

Qualifications

• Retail management experience with prior team leadership.
• Strong coaching and communication skills.
• Ability to drive sales and meet targets.
• Proficient in Visual Merchandising.
• English language required for roles outside UK and RoI.

Responsibilities

• Demonstrate excellent selling behaviours and lead the sales team to hit personal KPIs.
• Support the Store Manager to engage, coach and develop the team to reach sales targets.
• Oversee the sales floor with Floor Control to maintain a great shopping environment.
• Review CSAT insights and implement actions to improve customer experience and store operations.
• Support store operations and Visual Merchandising to deliver retail standards and shopping experience.
• Upskill in product knowledge and educate the team to drive sales.
• Organise tasks to meet business needs while protecting sales and service.
• Provide regular feedback to motivate the team and improve performance.
• Support Store Manager with people issues to avoid escalation.
• Build capability to manage store in the absence of the Store Manager.

Skills

Team leadership

Coaching skills

Clear communicator

Motivational skills

Organisational skills

Retail experience

Visual Merchandising

IT proficiency

English proficiency

Tools

POS systems

Job description

Job Overview

Support the Store Manager to manage all aspects of the store operations and lead the sales team members to ensure commercial objectives are achieved

Hours Contract 32 per week

Deputising Store Manager absence when required.

Responsibilities

• Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators
• Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and related key performance indicators.
• Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is great place to shop.
• Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations
• Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience
• Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales
• Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store
• Provide regular feedback to the team to motivate and engage to improve performance where required.
• Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues
• Build capability and understanding to effectively manage all aspects of the store in the absence of the store manager

Qualifications/Experience

• Good retail experience including in a management role, leading a team
• Strong coaching skills
• Effective communicator who can provide clarity to individuals or teams on what is required of them and why
• Ability to inspire and motivate a store team through injecting pride, passion and energy into creating a positive working environment.
• Proficient in supporting people-processes and team development
• Good experience in delivering and exceeding sales and targets
• Proactive with good organisation skills to initiate completion of tasks without direction or
• Good commercial skills
• IT proficient with the ability to use a range of systems to manage in store activity
• Good knowledge of and experience in Visual Merchandising
• Proficiency in English needed for roles outside the UK and RoI