Claims Specialist: Motor Liabilities & Recoveries (EMEA)

Deutsche Post; Utrecht; Vor Ort; EUR 38.000 - 59.000; Vollzeit

Benefits dieser Stelle

Great opportunity to work for the big

International and virtual environment

Flexibility and learning opportunities

Tempting Compensation and benefits

Zusammenfassung

DHL Group is seeking a Claims Specialist in the Netherlands to manage motor third-party liability and recovery claims within a global risk management framework. You will assess, coordinate and resolve claims efficiently while partnering with insurers, brokers and internal business partners.

In this role, you will monitor progress, contribute to process improvements, and build expertise in claims management in a dynamic, international environment based in Utrecht.

Qualifikationen

• 1-3 years of experience in insurance claims, claims administration, or a similar support role.
• Basic understanding of insurance and claims handling principles. Motor claims knowledge is a plus.
• Strong organizational skills and attention to detail.
• Good analytical and problem-solving abilities.
• Excellent communication skills in Dutch and English, written and spoken.
• Proficient in Microsoft Office, especially Excel and PowerPoint.

Aufgaben

• Manage and progress MTPL/WAM claims from notification to settlement.
• Handle recovery claims related to motor vehicle damage, property damage, and salary recovery.
• Support liability assessment by reviewing claim information and expert reports.
• Coordinate with loss adjusters, brokers, insured parties, claimants and others.
• Provide timely updates on claim progress to DHL Business Partners.
• Assist liability and settlement negotiations for fair outcomes.
• Identify potential recovery opportunities and recourse of costs.
• Monitor claims for progress, financial exposure, and service levels.
• Maintain complete claim files and timely administrative tasks.
• Prepare regular claims reports and updates for Business Partners.
• Contribute to improvements in claims processes and ways of working.
• Build knowledge of insurance, claims handling, and DHL's business.

Kenntnisse

Insurance claims handling

Motor claims knowledge

Analytical thinking

Organizational skills

Stakeholder communication

Dutch and English communication

Tools

MS Excel

PowerPoint

MS Word

Jobbeschreibung

DHL Group is seeking a Claims Specialist in the Netherlands to manage motor third-party liability and recovery claims within a global risk management framework. You will assess, coordinate and resolve claims efficiently while partnering with insurers, brokers and internal business partners.

In this role, you will monitor progress, contribute to process improvements, and build expertise in claims management in a dynamic, international environment based in Utrecht.