Claims Specialist

Deutsche Post; Utrecht; Presencial; EUR 38 000 - 59 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Great opportunity to work for the big

International and virtual environment

Flexibility and learning opportunities

Tempting Compensation and benefits

Resumo da oferta

DHL Group is seeking a Claims Specialist in the Netherlands to manage motor third-party liability and recovery claims within a global risk management framework. You will assess, coordinate and resolve claims efficiently while partnering with insurers, brokers and internal business partners.

In this role, you will monitor progress, contribute to process improvements, and build expertise in claims management in a dynamic, international environment based in Utrecht.

Qualificações

• 1-3 years of experience in insurance claims, claims administration, or a similar support role.
• Basic understanding of insurance and claims handling principles. Motor claims knowledge is a plus.
• Strong organizational skills and attention to detail.
• Good analytical and problem-solving abilities.
• Excellent communication skills in Dutch and English, written and spoken.
• Proficient in Microsoft Office, especially Excel and PowerPoint.

Responsabilidades

• Manage and progress MTPL/WAM claims from notification to settlement.
• Handle recovery claims related to motor vehicle damage, property damage, and salary recovery.
• Support liability assessment by reviewing claim information and expert reports.
• Coordinate with loss adjusters, brokers, insured parties, claimants and others.
• Provide timely updates on claim progress to DHL Business Partners.
• Assist liability and settlement negotiations for fair outcomes.
• Identify potential recovery opportunities and recourse of costs.
• Monitor claims for progress, financial exposure, and service levels.
• Maintain complete claim files and timely administrative tasks.
• Prepare regular claims reports and updates for Business Partners.
• Contribute to improvements in claims processes and ways of working.
• Build knowledge of insurance, claims handling, and DHL's business.

Conhecimentos

Insurance claims handling

Motor claims knowledge

Analytical thinking

Organizational skills

Stakeholder communication

Dutch and English communication

Ferramentas

MS Excel

PowerPoint

MS Word

Descrição da oferta de emprego

About DHL and IRM:

DHL Group, the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development; we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

In Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance products and services to protect the company's employees, assets and liabilities and to meet its contractual obligations to customers across the group. As our business keeps growing, we want you in our EMEA region.

Ready to immerse yourself in the exciting world of IRM? Join the team and bring your expertise on board! As part of the DHL Group, you will be working with a global network of IRM colleagues and benefit from a wide range of development opportunities.

Job Purpose:

As a Claims Specialist, you will manage and support the handling of a variety of insurance claims, with a particular focus on motor liability and recovery claims. You will help ensure claims are assessed, coordinated and resolved efficiently, accurately and in line with company policies and procedures. Working closely with DHL business partners, insurers, brokers, legal representatives and other stakeholders, you will contribute to fair and timely claim outcomes while delivering a high level of service and building your expertise in claims management.

Your tasks:

• Manage and progress a portfolio of motor third-party liability (MTPL/WAM) claims from initial notification through to settlement.
• Handle recovery claims relating to motor vehicle damage, property damage and salary recovery.
• Support the assessment of liability by reviewing claim information, documentation and expert reports.
• Coordinate with loss adjusters, legal representatives, brokers, insured parties, claimants and other relevant stakeholders.
• Communicate with DHL Business Partners and provide timely updates on claim progress and outcomes.
• Support liability and settlement negotiations, aiming to achieve fair and timely outcomes.
• Identify potential recovery opportunities and follow up on the recourse of claim-related costs.
• Monitor claims, including progress, financial exposure, quality and service levels.
• Maintain accurate and complete claim files and ensure all administrative activities are completed in a timely manner.
• Prepare regular claims reports and provide relevant updates and insights to Business Partners.
• Contribute to improvements in claims processes, procedures and ways of working.
• Build your knowledge of insurance, claims handling and DHL's business through day-to-day interaction with experienced colleagues and stakeholders.

Your profile:

• 1-3 years of experience in insurance claims, claims administration, or a similar support role.
• Basic understanding of insurance and claims handling principles. Experience with motor claims would be an advantage.
• Strong organizational skills and attention to detail.
• Good analytical and problem-solving abilities.
• Comfortable communicating with a variety of stakeholders and building positive working relationships.
• Customer-focused approach with a professional and proactive mindset.
• Ability to manage multiple priorities and work independently.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Excellent communication skills in Dutch and English, both written and spoken.

We offer:

• Great opportunity to work for the biggest logistics company in the world
• International and virtual environment
• Flexibility and great opportunity to learn
• Tempting Compensation and benefits

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.