Motor Claims Specialist - MTPL & Recovery (EMEA)

DHL; Utrecht; Presencial; Confidential; Tempo integral

Vantagens oferecidas por esta oferta de emprego

International environment

Flexible working options

Learning opportunities

Competitive compensation

Resumo da oferta

DHL in the Netherlands is seeking a Claims Specialist to manage motor third-party liability claims, support liability assessments, and coordinate with insurers, brokers, and legal representatives. You will contribute to fair and timely claim outcomes while maintaining high service levels.

You will build expertise in claims handling within DHL’s IRM team, working with a global network and aiming for strong collaboration with business partners. Dutch and English fluency is essential.

Qualificações

• 1-3 years of experience in insurance claims, claims administration, or a similar support role.
• Basic understanding of insurance and claims handling principles. Experience with motor claims would be an advantage.
• Strong organizational skills and attention to detail.
• Good analytical and problem-solving abilities.
• Comfortable communicating with a variety of stakeholders and building positive working relationships.
• Customer-focused approach with a professional and proactive mindset.
• Ability to manage multiple priorities and work independently.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Excellent communication skills in Dutch and English, both written and spoken.

Responsabilidades

• Manage and progress a portfolio of motor third-party liability (MTPL/WAM) claims from initial notification through to settlement.
• Handle recovery claims relating to motor vehicle damage, property damage and salary recovery.
• Support the assessment of liability by reviewing claim information, documentation and expert reports.
• Coordinate with loss adjusters, legal representatives, brokers, insured parties, claimants and other relevant stakeholders.
• Communicate with DHL Business Partners and provide timely updates on claim progress and outcomes.
• Support liability and settlement negotiations, aiming to achieve fair and timely outcomes.
• Identify potential recovery opportunities and follow up on the recourse of claim-related costs.
• Monitor claims, including progress, financial exposure, quality and service levels.
• Maintain accurate and complete claim files and ensure all administrative activities are completed in a timely manner.
• Prepare regular claims reports and provide relevant updates and insights to Business Partners.
• Contribute to improvements in claims processes, procedures and ways of working.
• Build knowledge of insurance, claims handling and DHL’s business through day-to-day interaction with experienced colleagues.

Conhecimentos

Insurance claims experience

Organizational skills

Analytical problem solving

Stakeholder communication

Dutch and English fluency

MS Excel & PowerPoint

Ferramentas

Excel

PowerPoint

Descrição da oferta de emprego

DHL in the Netherlands is seeking a Claims Specialist to manage motor third-party liability claims, support liability assessments, and coordinate with insurers, brokers, and legal representatives. You will contribute to fair and timely claim outcomes while maintaining high service levels.

You will build expertise in claims handling within DHL’s IRM team, working with a global network and aiming for strong collaboration with business partners. Dutch and English fluency is essential.