Chargeback Resolution Specialist – Payments & Compliance

Mastercard; Amsterdam; On-site; EUR 65,000 - 85,000; Full time

Job summary

A leading financial services company in Amsterdam is seeking a mid-senior level professional for their Dispute Resolution Management team. The successful candidate will handle inquiries about chargeback rules and processes, review arbitration cases, and provide education on disputes. A strong customer-first mindset and experience in compliance investigations are essential. This full-time position requires fluency in English and offers an opportunity to influence chargeback strategies in the payments ecosystem.

Qualifications

• Experience in disputes, fraud, or compliance investigations.
• Familiarity with Section 75 of the UK Consumer Credit Act is a plus.
• Self-starter with the ability to work independently.
• Knowledge of the payments industry or banking operations preferred.
• Fluency in English required; other languages preferred.

Responsibilities

• Handle customer inquiries about chargeback rules.
• Review and rule on arbitration and compliance cases.
• Provide education and consultation on chargeback processes.
• Evolve chargeback rules in line with market needs.
• Act as a liaison for stakeholders regarding dispute resolution.

Skills

Customer-first mindset

Attention to detail

Understanding of chargeback rules

Strong verbal and written communication

Research skills

Education

University degree

Tools

Data analytics tools

Mastercom dispute application

Job description

A leading financial services company in Amsterdam is seeking a mid-senior level professional for their Dispute Resolution Management team. The successful candidate will handle inquiries about chargeback rules and processes, review arbitration cases, and provide education on disputes. A strong customer-first mindset and experience in compliance investigations are essential. This full-time position requires fluency in English and offers an opportunity to influence chargeback strategies in the payments ecosystem.