Chargebacks Expert | AI-Driven, Global Compliance, Hybrid

bunq; Amsterdam; Hybrid; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work model

Learning budget €1500 annually

Flex Benefits €70 monthly

Travel expenses covered in the NL

Digital Nomad Program

MacBook provided

In-house lunches

Pension plan (optional)

Private health insurance (in NL)

Alleo monthly allowance €60

Friday drinks

Job summary

bunq is seeking a Chargebacks Expert in Amsterdam to own end-to-end chargeback processes with Mastercard/Adyen compliance. You will leverage AI, automation, and data-driven insights to improve operations and deliver a transparent user experience.

Ideal candidates have deep chargeback understanding, a data-driven mindset, and strong English communication skills. The role offers a hybrid work setup, learning budget, and a range of flexible benefits.

Qualifications

• Must have strong chargeback experience.
• Ability to leverage data insights to drive improvements.
• Fluent English communication, written and spoken.
• Willingness to work in a hybrid setting in Amsterdam.

Responsibilities

• Own the end-to-end chargeback process from submission to closure.
• Define and track operational performance metrics for continuous improvement.
• Leverage AI and automation to streamline submission flows and support investigations.
• Conduct regular gap analyses to identify inefficiencies and implement corrective actions.
• Optimize user-facing chargeback flow and templates for clarity and empathy.
• Ensure compliance with global payment regulations and card scheme rules.

Skills

Chargebacks expertise

Data analysis

English communication

AI mindset

Job description

bunq is seeking a Chargebacks Expert in Amsterdam to own end-to-end chargeback processes with Mastercard/Adyen compliance. You will leverage AI, automation, and data-driven insights to improve operations and deliver a transparent user experience.

Ideal candidates have deep chargeback understanding, a data-driven mindset, and strong English communication skills. The role offers a hybrid work setup, learning budget, and a range of flexible benefits.