Card Disputes & Refunds Specialist - AI-Driven, Hybrid

bunq; Netherlands; Hybride; EUR 55 000 - 85 000; Plein temps

Avantages offerts par ce poste

Hybrid work after 3 months

€1500 annual learning budget

Private health insurance

MacBook provided

Pension plan (Netherlands)

Travel budget

Digital Nomad program

€60 Alleo allowance

Friday social events

Résumé du poste

bunq is seeking a Cards Experience Guide to resolve chargebacks and refunds, informing customers throughout the process and ensuring fair outcomes. You will review disputes end-to-end, use transaction data and merchant evidence, and decide within card scheme deadlines while communicating clearly.

The role emphasizes attention to detail, accurate reasoning, and strong English communication. Hybrid work setup in the Netherlands with learning budgets and various perks is provided.

Qualifications

• Experience with card disputes, chargebacks or payment operations.
• Ability to investigate cases using data and evidence.
• Excellent written and verbal communication in English.
• Strong attention to detail and adherence to process steps.

Responsabilités

• Review and issue chargebacks and refunds with accuracy.
• Keep users informed from start to finish with clear updates.
• Make fair, well-reasoned decisions on disputes with awareness of card schemes deadlines.
• Use AI tools to summarize feedback and identify root causes.

Connaissances

Chargebacks

Card disputes

Payment operations

Data analysis

English fluency

Description du poste

bunq is seeking a Cards Experience Guide to resolve chargebacks and refunds, informing customers throughout the process and ensuring fair outcomes. You will review disputes end-to-end, use transaction data and merchant evidence, and decide within card scheme deadlines while communicating clearly.

The role emphasizes attention to detail, accurate reasoning, and strong English communication. Hybrid work setup in the Netherlands with learning budgets and various perks is provided.