Chargeback specialist Issuing

Worldline; Hoofddorp; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Professional development opportunities

Training on latest payment technologies

Job summary

A leading payment solutions provider in Hoofddorp is seeking an experienced Chargeback Specialist. This role focuses on managing chargeback cases and ensuring compliance with card scheme rules. The ideal candidate will have over 4 years of relevant experience and strong analytical skills. They will be part of a dynamic team offering a competitive salary and opportunities for professional growth.

Qualifications

• Minimum 4 years of experience as a chargeback specialist related to issuing responsibilities.
• Deep knowledge of card network systems and chargeback rules.
• Strong analytical skills to interpret complex transaction data.

Responsibilities

• Process and manage chargeback cases from the issuer perspective.
• Ensure compliance with card scheme rules and prepare chargeback representments.
• Maintain accurate case documentation and provide training to stakeholders.

Skills

Card scheme knowledge

Dispute resolution

Analytical skills

Communication skills

Customer centricity

Tools

Salesforce

Job description

Worldline – Hoofddorp, North Holland, Netherlands

We are seeking an experienced Chargeback Specialist, related specifically to issuing responsibilities, to join our team of chargeback specialists. This role requires deep expertise in card scheme rules, dispute resolution processes, and issuer-side chargeback management to ensure efficient dispute resolution and regulatory compliance. We are looking for someone who thrives in a dynamic and multi-cultural environment and is eager to make a real impact.

Responsibilities

• Process and manage chargeback cases from the issuer perspective
• Analyze transaction disputes and determine appropriate response strategies
• Ensure compliance with card scheme rules and timelines
• Prepare and submit compelling chargeback representments and documentation
• Collaborate with customers and internal teams, adhering to SLAs and maintaining a customer-focused attitude
• Prepare clear and concise reports on chargeback decisions
• Support audit processes and regulatory examinations
• Maintain accurate case documentation and records
• Support other departmental activities where appropriate
• Provide internal and external trainings to relevant stakeholders

Required Qualifications

• Minimum 4 years of experience as a chargeback specialist specifically related to issuing responsibilities
• Deep knowledge and experience with card network systems and processes
• Comprehensive understanding of card schemes and chargeback rules
• Strong analytical skills with ability to interpret complex transaction data
• Experience with dispute tracking systems and reporting tools (e.g., Salesforce)
• Familiarity with authorization, clearing, settlement processes is a plus
• Knowledge of consumer protection regulations and banking compliance
• Excellent written and verbal communication abilities with a strong focus on customer needs and service expectations

Core Competencies

• Analytical Thinking: Ability to analyze complex data and make sound decisions
• Technical Proficiency: Strong understanding of payment systems and card network rules
• Communication Excellence: Clear, professional communication with all stakeholders
• Compliance Focus: Commitment to regulatory adherence and risk management
• Problem-Solving: Creative approach to resolving complex disputes
• Customer Centricity: Ensuring positive interactions and driving customer loyalty

What We Offer

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• Training on latest payment technologies and industry trends
• Collaborative and innovative work environment
• Access to Worldline's global network and expertise

Seniority level

• Associate

Employment type

• Full-time

Job function

• General Business