Customer Support & Conduct Manager – FinTech/Crypto

OSL; Amsterdam; On-site; EUR 70,000 - 100,000; Full time

Job summary

A leading digital asset platform in Amsterdam is seeking a Customer Support Manager. This role involves overseeing customer complaint handling, ensuring timely resolutions, and maintaining transparent communication standards. Ideal candidates will have at least 8 years of experience in customer operations within financial services, with a strong focus on complaints management and conduct risk. The position offers a chance to work with complex regulatory frameworks and contribute to a pioneering payment infrastructure.

Qualifications

• Min 8 years of experience in customer operations, complaints management, or conduct risk within financial services.
• Strong understanding of customer protection and complaint handling frameworks.
• Experience in managing customer support processes and reporting.

Responsibilities

• Oversee customer complaint handling and ensure timely resolution.
• Establish complaints reporting and escalation procedures.
• Monitor conduct risk and customer treatment practices.

Skills

Customer operations

Complaints management

Conduct risk

Stakeholder management

Communication skills

Job description

A leading digital asset platform in Amsterdam is seeking a Customer Support Manager. This role involves overseeing customer complaint handling, ensuring timely resolutions, and maintaining transparent communication standards. Ideal candidates will have at least 8 years of experience in customer operations within financial services, with a strong focus on complaints management and conduct risk. The position offers a chance to work with complex regulatory frameworks and contribute to a pioneering payment infrastructure.