Hybrid Client Payments Support Specialist

CACEIS; America; Hybrid; EUR 45,000 - 55,000; Full time

Benefits offered by this job

Health Benefits

Life Insurance

Long Term Disability

Maternity and paternity benefits

Registered Retirement Savings Plan (RRSP)

Subsidised public transportation

Annual Learning and Training Subsidy

Professional development opportunities

Job summary

A leading asset management firm is seeking a Client Support Officer for Payment Services in the Netherlands to manage client relationships and ensure effective payment processing. The role requires maintaining client information, training new staff, and addressing client requests promptly. Candidates should have at least 18 months of experience in financial services, particularly in back office operations. A Bachelor's degree is mandatory, with an emphasis on client request management and securities knowledge.

Qualifications

• 18+ months of experience in financial services within back office payment operation, settlement, or FXMM.
• Knowledge of SWIFT messages types is a plus.
• French skills are an asset.

Responsibilities

• Build and maintain rapport with customers and understand their needs.
• Provide training on procedures to new team members.
• Ensure client information is updated and reviewed.
• Address all client requests in a timely manner.
• Chase brokers/clients on transaction discrepancies.

Skills

Financial services experience in back office payment operations

Securities knowledge

Client request management

Knowledge of SWIFT messages

French language skills

Education

Bachelor Degree / BSc Degree or equivalent

Job description

A leading asset management firm is seeking a Client Support Officer for Payment Services in the Netherlands to manage client relationships and ensure effective payment processing. The role requires maintaining client information, training new staff, and addressing client requests promptly. Candidates should have at least 18 months of experience in financial services, particularly in back office operations. A Bachelor's degree is mandatory, with an emphasis on client request management and securities knowledge.