Operations Support Manager

GXO Logistics, Inc.; Eindhoven; On-site; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Performance-based bonus

GXO University

Global work environment

Job summary

GXO Logistics in Eindhoven is seeking an experienced Operations Support Manager to lead teams across Inventory Control, Customer Service and WMS Key Users, blending operations leadership with strategic focus and continuous improvement.

You will own onsite customer relationships, monitor KPIs, drive Lean, Kaizen and automation initiatives, and partner with stakeholders to deliver on GXO objectives while advancing your career in a dynamic, international setting.

Qualifications

• Senior-level experience in logistics with operations or continuous improvement.
• Proven team leadership experience with ability to set priorities and drive performance.
• Experience managing large-scale projects with budgets and milestones.
• Fluent English and excellent communication skills.
• Strong priority-setting and stakeholder management with proactive approach.

Responsibilities

• Lead and manage multiple teams across Inventory Control, Customer Service and WMS Key Users, setting direction and priorities.
• Develop organizational capability through succession planning and talent development.
• Own onsite customer relationships and lead major customer projects and escalations.
• Drive performance by monitoring KPIs and root cause analysis.
• Lead Lean, Kaizen and automation initiatives to improve productivity, standardization, service quality and cost efficiency.
• Lead system, automation and process transformation initiatives while ensuring effective adoption of digital solutions within operations.
• Drive business and financial performance by analyzing account financial models, identifying cost optimization opportunities and actions to improve margins.
• Partner with internal stakeholders to deliver customer commitments and GXO objectives.
• Contribute to site-wide management and strategic planning as a member of the Site Management Team, supporting annual planning and cross-functional initiatives that enhance overall site performance.

Skills

Team leadership

Stakeholder management

Problem solving

Project management

Lean & Kaizen

English proficiency

Tools

WMS software

ERP systems

Job description

Are you ready to take the next step in your career? At GXO Logistics, we are looking for an experienced and proactive Operations Support Manager to join our team in Eindhoven. In this role, you will be responsible for supporting multiple customers and leading teams across Inventory Control, Customer Service and WMS Key Users, combining operational leadership with a strong focus on strategy, customer satisfaction and continuous improvement.

What's in it for you

• Competitive salary and performance-based bonus.
• Opportunity to gain valuable business experience, with exposure to operations, customer management, financial performance and strategic decision-making.
• Access to GXO University for personal and professional development.
• A dynamic, international work environment with growth opportunities.

How you'll make an impact

• Lead and manage multiple teams across Inventory Control, Customer Service and WMS Key Users, setting direction and operational priorities while ensuring strong day-to-day performance and continuous improvement.
• Develop organizational capability through succession planning and talent development.
• Own onsite customer relationships and performance, acting as the GXO representative and leading major customer projects, initiatives and escalations.
• Drive operational performance and problem solving by monitoring KPIs, participating in daily error calls, identifying root causes of variances and implementing corrective actions to close performance gaps.
• Lead Lean, Kaizen and automation initiatives to improve productivity, standardization, service quality and cost efficiency.
• Lead system, automation and process transformation initiatives while ensuring effective adoption of digital solutions within operations.
• Drive business and financial performance by analyzing account financial models, identifying cost optimization opportunities and actions to improve margins.
• Partner with internal stakeholders to deliver customer commitments and GXO objectives, ensuring projects, timelines and agreements are effectively executed.
• Contribute to site-wide management and strategic planning as a member of the Site Management Team, supporting annual planning and cross-functional initiatives that enhance overall site performance.

What you'll bring to GXO

• Senior-level professional experience within logistics, with responsibility for operations, business support and/or continuous improvement.
• Proven team leadership experience, with the ability to set priorities, provide clear direction and drive performance.
• Experience managing large-scale projects and process changes, including monitoring milestones, budgets and overall project progress.
• Fluent English and excellent communication skills.
• Strong priority-setting, problem-solving and stakeholder management skills, with a proactive approach to addressing challenges.

Your work environment

Working at GXO Logistics means being part of a dynamic and international organization where no two days are the same. You’ll have the opportunity to develop yourself to your full potential, supported by a company that values entrepreneurship, growth, and sustainability.

With a strong focus on customer satisfaction, employee development, and innovation, GXO is proud to be one of the top logistics service providers worldwide.

At GXO Logistics, we keep supply chains moving - safely, efficiently and sustainably.

If you’re looking for a place where your impact is visible and your ideas matter, GXO is the place to be.