Business Support Manager

Michael Page; Rotterdam; Hybrid; EUR 56,000 - 67,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working options

International exposure

Professional growth

Job summary

Michael Page is seeking a Business Support Manager in Rotterdam to lead CRM and process optimisation across Europe. You will support the commercial organisation with CRM matters, develop dashboards, and enable data-driven decision making.

The role requires a Masters degree and at least 2 years in logistics, with hybrid work options and competitive compensation. You will coordinate with Freight Sales, Product and Commercial teams to drive improvements.

Qualifications

• Masters degree is required or equivalent.
• Minimum 2 years in logistics or related field.
• Ability to manage CRM, analytics and business support in a structured, efficient way.
• Strong communication with Freight Sales, Product, Tender Management and Commercial stakeholders.

Responsibilities

• Manage and further develop the CRM system to support business needs.
• Ensure high data quality standards across CRM data.
• Support the commercial organisation on all CRM-related matters.
• Provide training and performance follow-up for CRM users.
• Manage, maintain and develop the WinMore tender platform.
• Develop dashboards, reports and process improvement solutions.
• Analyze CRM and tender data to support business decisions.
• Collaborate with Freight Sales, Product and Commercial Management teams.

Skills

CRM management

Data analysis

Dashboard development

Training delivery

Stakeholder collaboration

Process improvement

Education

Master's degree

Tools

WinMore platform

Job description

• Manage andfurtherdevelop the CRM system.
• Ensure and maintain high data quality standards.
• Support the commercial organisation on all CRM-related matters.
• Provide training and performance follow-up for CRM users.
• Manage, maintain and develop the WinMore tender platform.
• Support Freight Sales with commercial tools and reporting.
• Develop dashboards, reports and process improvement solutions.
• Analyse CRM and tender data to support business decisions.
• Support commercial and operational improvement projects.
• Manage updates of commercial surcharge information.
• Collaborate closely with Freight Sales, Product and Commercial Management teams

• Manage andfurtherdevelop the CRM system.
• Ensure and maintain high data quality standards.
• Support the commercial organisation on all CRM-related matters.
• Provide training and performance follow-up for CRM users.
• Manage, maintain and develop the WinMore tender platform.
• Support Freight Sales with commercial tools and reporting.
• Develop dashboards, reports and process improvement solutions.
• Analyse CRM and tender data to support business decisions.
• Support commercial and operational improvement projects.
• Manage updates of commercial surcharge information.
• Collaborate closely with Freight Sales, Product and Commercial Management teams

A flexible and independent role in RotterdamTurn data into business impact. Lead CRM and process optimisation across Europe.

As a Business Support Manager, You Bring The Following

• A relevant finished Masters degree
• At least 2 years working experience in the logistics sector
• You have the ability to manage and prioritise multiple activities across CRM, analytics and business support in a structured and efficient manner.
• You communicate effectively with Freight Sales, Product, Tender Management and Commercial Management stakeholders at all levels.
• You work accurately with data and are committed to maintaining high standards of CRM and reporting quality.
• You can analyse business information, identify improvement opportunities and translate insights into practical solutions.
• You are comfortable supporting the development and optimisation of CRM systems, reporting tools and commercial processes.
• You take ownership of tasks and proactively drive projects, system improvements and user support activities.
• You enjoy working in a data-driven environment where continuous improvement and commercial performance are key priorities.
• You can easily switch between stakeholder support, data analysis, training activities and ongoing development projects while maintaining attention to detail.
• You have a strong sense of urgency, a proactive mindset and a passion for improving business performance through technology and data.
• You are an analytical and collaborative team player who thrives in an international logistics and transportation environment.
• You live in the area of Rotterdam, and have your own transport!
• You have a falid Dutch working permit

Our client is an international organisation operating within the logistics and transportation industry, specialising in container and trailer transport throughout Europe. The company focuses on continuous improvement, commercial excellence and data-driven decision making within a fast-paced logistics environment.

What does the client offer?

• Competitive salary range: €5,000 - €6,000 + 13th month
• An international position with significant exposure to stakeholders across Europe
• Close collaboration with the German office and international colleagues
• A key role supporting commercial excellence, CRM development and business improvement initiatives
• Flexible working hours to support a healthy work-life balance
• Flexibility regarding working location, including hybrid working opportunities
• The opportunity to contribute to strategic projects and process optimisation initiatives
• A dynamic and data-driven logistics environment with room for professional growth
• An autonomous role with ownership of systems, reporting and business support activities
• A collaborative and professional culture focused on continuous improvement and innovation.