Key Account Manager | Logistics

Adams Multilingual Recruitment; Rotterdam; Hybrid; EUR 57,000 - 88,000; Full time

Benefits offered by this job

Car allowance

Public transport reimbursement

Pension plan

Training and development

Hybrid working model

Job summary

Adams Multilingual Recruitment client, a global logistics and supply chain company, is looking for a Key Account Manager to own and grow a portfolio of established accounts across the Netherlands and Germany.

You will manage orders end-to-end, develop engagement plans for 1–2 years, and build strategic partnerships while ensuring renewals and avoiding leakage. The role supports a hybrid work model and requires 1–2 days of travel weekly.

Qualifications

• 5+ years experience in logistics or international trade logistics.
• MBA in Logistics preferred.
• Commercial experience as a Key Account Manager.
• Hands-on order management experience.
• Fluency in English; Dutch and/or German required.
• Strong analytics, Excel and PowerPoint; CRM experience (Dynamics).
• Willingness to visit clients across the Netherlands 1–2 days per week.

Responsibilities

• Manage and grow a portfolio of existing key accounts, achieving volume, revenue and profitability.
• Act as the escalation point for clients when operations need attention.
• Take ownership of end-to-end order management with operations to resolve issues.
• Set a solid account engagement plan for the next 1–2 years.
• Strategic account planning and stakeholder relationship development across customer levels.
• Develop and implement plans to achieve customer renewals and avoid leakage.

Skills

Key account management

Order management

Analytical skills

Excel

PowerPoint

CRM (Dynamics)

English

Dutch language

German language

Education

MBA in Logistics

Bachelor/Master of Business Administration

Tools

Dynamics CRM

Job description

One of our clients, a global logistics and supply chain company, is looking for a Key Account Manager to join their team.

In this role, you will take ownership of a portfolio of established accounts and grow them into long-term partnerships. The focus is on exceeding volume and profitability targets within existing accounts, while acting as the go-to person for your clients when operations need attention.

The responsibilities include but are not limited to:

• Manage and grow a portfolio of existing key accounts, achieving volume, revenue and profitability
• Act as the escalation point for your clients when operations need attention
• Take ownership of order management end to end, working with operations to resolve issues
• Set a solid account engagement plan for the next 1-2 years
• Strategic account planning and stakeholder relationship development, from transactional to strategic partnerships across all customer levels
• Develop and implement a plan to achieve customer renewals & avoid leakage

Main requirements:

• At least 5 years of experience in logistics, or international trade logistics
• Bachelor / Master of Business Administration, preferably in Logistics
• Commercial experience, for example as a Key Account Manager
• Hands-on order management experience
• Fluency in English is a must, plus Dutch and/or German is required
• Strong analytical skills, good Excel and PowerPoint knowledge, and experience with a CRM such as Dynamics
• Willingness to visit clients across the Netherlands one to two days per week

What is in it for you?

• Salary range between €57.000 and €88.000 gross per year (incl. 13th month and 8% holiday allowance)
• Car allowance, plus reimbursement of public transport for client visits
• Pension plan
• Regular training and international development opportunities
• Hybrid working model

Please note that for this role we can only consider candidates who already live in, and have unrestricted right to work in, the Netherlands or Germany.