Business Support Manager

DP World; Rotterdam; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working policy

DP World Wellbees platform access

Learning platforms: One Learn, GoodHab

Leadership mentoring program

Job summary

DP World seeks a Business Support Manager to enhance commercial effectiveness across Freight Sales by managing CRM, data, and tender processes. You will deliver dashboards, reports, and analytics to enable data-driven decisions and collaborate with Product and Commercial Management teams across Europe.

Location options include Rotterdam or Hamburg, with hybrid working arrangements and access to learning platforms and leadership development opportunities.

Qualifications

• Proven experience in a business support, CRM, or analytics-focused role.
• Affinity with logistics and multimodal transport is advantageous.
• Strong English communication; additional European language is a plus.
• Advanced Excel and Power BI skills, and data-driven decision support.

Responsibilities

• Support CRM and tender management to improve commercial effectiveness.
• Develop reports, dashboards, and tools to monitor performance.
• Provide data analysis and insights to Freight Sales and Commercial teams.
• Coordinate system enhancements and data quality across multiple data sources.

Skills

CRM systems

Data analysis

Power BI

SQL

Excel

Stakeholder management

Process improvement

Training & support

Tools

Power BI Desktop

SQL tools

CRM platforms

Job description

As a Business Support Manager, you will support and enhance the commercial effectiveness of our Freight Sales organisation through the management and development of key business systems, data, and processes. You will act as the main point of contact for CRM and tender management support, helping colleagues across the business make data-driven decisions and continuously improve performance.

Working closely with Freight Sales, Product, and Commercial Management teams, you will drive system optimisation, deliver valuable business insights, and contribute to projects that strengthen our commercial capabilities across Europe.

Location: Rotterdam, The Netherlands or Hamburg, Germany

Key Responsibilities

You will play a central role in supporting the commercial organisation by ensuring our systems, data, and processes operate effectively and continue to evolve with business needs.

Next to this you will:

• Manage, maintain, and further develop the CRM platform
• Support and optimise the digital tender management system
• Monitor data quality and drive user adoption through training and support
• Develop reports, dashboards, and commercial tools that support business performance
• Provide data analysis and insights to Freight Sales and Commercial Management teams
• Support commercial projects and process improvement initiatives
• Coordinate and maintain Freight Sales surcharge updates

Your Profile

• Proven experience in a similar business support, CRM, commercial support, or analytics-focused role
• Affinity with logistics and transport, preferably within container, trailer, or multimodal transportation
• Strong command of English; an additional European language is considered an advantage
• Good knowledge of Microsoft Office applications, particularly Excel
• Strong analytical skills with a high level of accuracy and attention to detail
• Proactive, solution-oriented, and able to work effectively with multiple stakeholders
• Strong organisational skills with the ability to manage competing priorities
• A collaborative team player with a hands-on mentality and a strong sense of urgency

Functional/Technical Skills

To succeed in this role, you bring strong technical and analytical capabilities and are comfortable working with data from a variety of commercial and operational systems. Specifically, you have:

• Advanced knowledge of Power BI, including dashboard development, data modelling, DAX, and report governance
• Strong working knowledge of SQL, including querying, joining, validating, and transforming data from multiple sources
• Advanced knowledge of Microsoft Excel and Power Query
• Experience or knowledge of using APIs and automated data-extraction methods
• Knowledge of developing and maintaining structured data models and automated reporting solutions
• The ability to combine data from CRM, tender, pricing, financial, and operational systems
• Strong data-validation and data-quality management capabilities
• The ability to translate business requirements into analytical solutions and measurable KPIs
• A strong understanding of commercial metrics, including revenue, margin, volume, conversion, retention, and profitability
• The ability to explain complex analytical findings clearly to both technical and non-technical stakeholders

About Multimodal Solutions

DP World’s Marine Services business, Multimodal Solutions delivers integrated rail, road, ferry, and shortsea transport solutions that connect markets across Europe and beyond. By orchestrating multiple modes and services into a single, coordinated offering, Multimodal Solutions enables resilient, efficient and flexible supply chain solutions for customers operating in complex trade environments.

The business combines disciplined network design with strong operational execution, customer proximity and control tower capabilities that provide visibility across transport flows. Through continued investment in connectivity, digital enablement and strategic partnerships, Multimodal Solutions supports reliable trade while advancing more sustainable freight transport across key corridors.

About DP World

DP World is reshaping the future of global trade to improve lives everywhere. Operating across six continents with a team of over 125,000 employees, we combine global infrastructure and local expertise to deliver seamless supply chain solutions. From Ports and Terminals to Marine Services, Logistics and Technology, we leverage innovation to create better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

We offer

Multimodal Solutions offers a competitive package in line with the seniority of the position.

Employee Benefits & Growth Opportunities:

• Flexibility: You will benefit from a hybrid working policy
• Personal Growth: We foster cross-organizational connection & collaboration through the DP World Wellbees platform, where you engage in various activities.
• Learning: You will have access to multiple platforms such as One Learn, GoodHabitz, Wellbees, Employee Assistance Program.
• Leadership: We offer mentorship and coaching from C-level executives and leadership development through the “Inspire the Next Generation of Talent” program.
• Additional Perks: You can enjoy employee discounts through our exclusive benefits platform, a flexible working environment, and our strong culture of team building and joyful spirit, including sports competitions, baking contests and celebrations of holidays, just to name a few.

As part of the DP World group, Multimodal Solutions offers a diverse, inclusive, and dynamic workplace, where you’ll collaborate with a global team committed to innovation and excellence in logistics and trade. We’re here to support your growth and professional journey every step of the way.