Business Analyst – Servicenow

Rituals; Amsterdam; On-site; EUR 75,000 - 110,000; Full time

Job summary

Rituals Cosmetics Enterprise B.V. is seeking an experienced ServiceNow Business Analyst to bridge business needs and technology within our Tech & Data team in Amsterdam.

You will translate requirements into user stories, collaborate with architects and developers, and support Agile practices including backlog refinement and UAT. You will help design scalable ServiceNow solutions, drive process improvements, and ensure governance aligns with best practices, while coordinating stakeholders and

Qualifications

• Proven experience as a ServiceNow Business Analyst.
• Ability to translate business needs into user stories and requirements.
• Experience in Agile methodologies and backlog refinement.
• Stakeholder management and cross-functional collaboration.
• Knowledge of ServiceNow best practices and governance.

Responsibilities

• Translate business needs into clear user stories, process flows, and functional requirements.
• Analyse current processes and design improved future ways of working within ServiceNow.
• Collaborate with architects and developers to design scalable solutions, leveraging standard ServiceNow capabilities.
• Support Agile ways of working by facilitating backlog refinement, sprint planning, and solution demonstrations.
• Coordinate User Acceptance Testing (UAT) and ensure solutions meet business expectations.
• Identify opportunities for automation, standardisation, and process optimisation.
• Support reporting, dashboards, and KPI improvements.
• Ensure alignment with ServiceNow best practices and platform governance.
• Manage stakeholder communication and expectations throughout projects.

Skills

ServiceNow

Business Analysis

Backlog Refinement

Sprint Planning

UAT

Stakeholder Management

Process Improvement

Job description

At Rituals, technology plays an important role in enabling our continued growth and supporting our colleagues around the world. As part of our Tech & Data department, you will help build and improve the digital solutions that make our business more connected, efficient, and future-ready.

About the Team

Within Tech & Data, you will join our ServiceNow team, responsible for continuously improving our ServiceNow platform and supporting different business domains with smart, scalable solutions. The team works closely with business stakeholders, Product Owners, Process Owners, Architects, Developers, and external partners to improve processes and deliver solutions that create real value.

We are looking for an experienced ServiceNow Business Analyst who enjoys connecting business needs with technology. In this role, you will act as the bridge between stakeholders and technical teams, ensuring that ServiceNow solutions are aligned with business objectives and platform best practices.

You will analyse processes, gather requirements, and help translate business challenges into clear solutions. From improving existing ways of working to supporting new implementations, you will play an important role in creating a smoother and more efficient experience for our colleagues.

Your Responsibilities

• Translate business needs into clear user stories, process flows, and functional requirements.
• Analyse current processes and design improved future ways of working within ServiceNow.
• Collaborate with architects and developers to design scalable solutions, making the best use of standard ServiceNow capabilities.
• Support Agile ways of working by facilitating backlog refinement, sprint planning, and solution demonstrations.
• Coordinate User Acceptance Testing (UAT) and ensure solutions meet business expectations.
• Identify opportunities for automation, standardisation, and process optimisation.
• Support reporting, dashboards, and KPI improvements.
• Ensure alignment with ServiceNow best practices and platform governance.
• Manage stakeholder communication and expectations throughout projects.