ServiceNow BA: Drive Scalable, Efficient Solutions

Rituals Cosmetics Enterprise B.V.; Amsterdam; On-site; EUR 75,000 - 110,000; Full time

Job summary

Rituals Cosmetics Enterprise B.V. is seeking an experienced ServiceNow Business Analyst to bridge business needs and technology within our Tech & Data team in Amsterdam.

You will translate requirements into user stories, collaborate with architects and developers, and support Agile practices including backlog refinement and UAT. You will help design scalable ServiceNow solutions, drive process improvements, and ensure governance aligns with best practices, while coordinating stakeholders and

Qualifications

• Proven experience as a ServiceNow Business Analyst.
• Ability to translate business needs into user stories and requirements.
• Experience in Agile methodologies and backlog refinement.
• Stakeholder management and cross-functional collaboration.
• Knowledge of ServiceNow best practices and governance.

Responsibilities

• Translate business needs into clear user stories, process flows, and functional requirements.
• Analyse current processes and design improved future ways of working within ServiceNow.
• Collaborate with architects and developers to design scalable solutions, leveraging standard ServiceNow capabilities.
• Support Agile ways of working by facilitating backlog refinement, sprint planning, and solution demonstrations.
• Coordinate User Acceptance Testing (UAT) and ensure solutions meet business expectations.
• Identify opportunities for automation, standardisation, and process optimisation.
• Support reporting, dashboards, and KPI improvements.
• Ensure alignment with ServiceNow best practices and platform governance.
• Manage stakeholder communication and expectations throughout projects.

Skills

ServiceNow

Business Analysis

Backlog Refinement

Sprint Planning

UAT

Stakeholder Management

Process Improvement

Job description

Rituals Cosmetics Enterprise B.V. is seeking an experienced ServiceNow Business Analyst to bridge business needs and technology within our Tech & Data team in Amsterdam.

You will translate requirements into user stories, collaborate with architects and developers, and support Agile practices including backlog refinement and UAT. You will help design scalable ServiceNow solutions, drive process improvements, and ensure governance aligns with best practices, while coordinating stakeholders and