Senior Business Analyst-ServiceNow Solutions

NewRocket; Amsterdam; On-site; EUR 65,000 - 90,000; Full time

Job summary

NewRocket in Amsterdam is seeking a Senior Business Analyst to capture customers' business processes and desired outcomes within ServiceNow projects, aligning with the Global Solutions Crew to meet global targets.

You will lead workshops, define requirements, produce functional specs and wireframes, and partner with the technical team to demo solutions and run UAT in a fast-paced, matrixed organization.

Qualifications

• Experience capturing business processes and outcomes.
• Experience with complex, multi-stakeholder projects.
• Strong Dutch language written and verbal communication.
• Familiarity with cloud-based platforms.
• Ability to navigate a matrixed organization.

Responsibilities

• Conduct workshops and lead multiple implementations from a customer strategy standpoint
• Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
• Own business requirements and agreement of priorities with clients/end users
• Conduct impact analysis on existing business processes and function
• Produce functional specifications, wireframes, and mock-ups for delivery teams
• Partner with technical team to conduct demos and show & tells with client end users
• Contribute to writing test scripts including acceptance criteria
• Facilitate testing/UAT and obtain agreement on priorities with client / end users
• May perform additional duties as assigned

Skills

Business process architecture

Stakeholder collaboration

Requirements gathering

Project coordination

Risk assessment

Leadership abilities

Communication skills (Dutch)

Education

Bachelor’s Degree in MIS/Business/CS

Tools

ServiceNow

Job description

Senior Business Analyst-ServiceNow Solutions

NewRocket brings 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and ServiceNow Global Partner Award Winner, the Company has completed over 3,000 projects across nine industry specializations. NewRocket Goes Beyond Workflows to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter. With over 3,000 ServiceNow certifications, NewRocket's business strategists take a holistic, strategic approach to optimize the ServiceNow platform and help clients solve industry-specific challenges.

Come join our Crew!

The Role

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. Founded with the insight that technology has the power to make people’s lives better and recognized as one of the world’s most innovative companies, ServiceNow provides a platform that makes workflows work. Our EMEA - Netherlands crew is seeking a Senior Business Analyst to work with the Global Solutions Crew to ensure the company meets global targets and standards. You will be joining a fast-paced team that solves new problems every week, all while leveraging the incredible power of the ServiceNow Platform.

What You'll Do

The Senior Business Analyst is responsible for capturing customers’ business processes and desired outcomes. The Senior Business Analyst will manage customer outcomes on complex level projects.

Key Job Responsibilities And Accountabilities

• Conduct workshops and lead multiple implementations from a customer strategy standpoint
• Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
• Own business requirements and agreement of priorities with clients/end users
• Conduct impact analysis on existing business processes and function
• Produce functional specifications, wireframes, and mock-ups for delivery teams
• Partner with technical team to conduct demos and show & tells with client end users
• Contribute to writing test scripts including acceptance criteria
• Facilitate testing/UAT and obtain agreement on priorities with client / end users
• May perform additional duties as assigned

Skills, Knowledge, And Abilities

• Strong knowledge of business process architecture for cloud-based platforms
• Strong written and verbal communication skills in the Dutch language
• Ability to assess and mitigate risk
• Strong leadership capabilities
• Effective facilitation, coaching and mentoring skills with ability to motivate a team
• Strong problem-solving skills; ability to simplify complex situations
• Strong relationship management skills with all levels
• Ability to deliver a high degree of customer satisfaction
• Comfortable working in a matrixed organization
• Comfortable working with ambiguity and change
• Bachelor’s Degree in Management Information Systems, Business, or Computer Science
• 5-10 years of related business experience
• Experience participating ion ServiceNow implementations
• Preferred: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS),
• ITIL Foundations

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, colour, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [e-mail]