Business Analist

Worldwide Flight Services Holland; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Travel allowance

Parking facilities

Pension scheme

Training & career development

Job summary

Worldwide Flight Services Holland, a Schiphol-based leader in air cargo logistics, is seeking a Business Analyst to strengthen workforce planning, capacity and performance insights. You will analyze workforce data, cargo volumes and costs, building scenarios and forecasts to support financially sustainable growth.

Collaboration with Operations, Planning and Finance is key to delivering practical recommendations.

Qualifications

• Bachelor’s or master’s level ability in an analytical or business discipline.
• Experience as a business analyst, workforce planner or in a data-driven role within an operational/logistics environment.
• Strong analytical skills with forecasting, capacity planning and data-driven decision-making.
• Experience with analytical and data visualization tools such as Excel, SQL, Python/R, and Power BI or Tableau.
• Ability to translate complex analyses into clear recommendations for stakeholders and balance competing interests.

Responsibilities

• Analyse complex data on workforce, cargo volumes, productivity and costs to guide decision-making.
• Develop scenarios, forecasts and early bottleneck identification for sustainable growth.
• Collaborate with Operations, Planning, Finance and other departments to shape recommendations.
• Communicate insights with clear data-backed justification to management.

Skills

Forecasting & capacity planning

Data-driven decisions

Stakeholder communication

Education

Bachelor’s or Master’s in analytics or business

Tools

Excel

SQL

Python/R

Power BI or Tableau

Job description

Career Opportunities: Business Analist (1884)

WFS, a member of the SATS Group, is a global air cargo logistics leader and best in class ground handling partner.
We offer services for Air Cargo, Ground Handling and specialist needs.
SATS-WFS has a strong presence across a combined network of over 215 locations and employs over 46 000 of the finest professionals all over the world.

Worldwide Flight Services (WFS), part of the SATS Group, is a leading player in the international air cargo industry, with more than 50,000 employees worldwide. At Schiphol, we play an important role in the logistics chain. In a dynamic, 24/7 environment, we ensure that goods reach their destinations safely, quickly and efficiently.

Our organisation is growing rapidly, and we are looking for a Business Analyst to strengthen our team.

In this role, you will help shape how our organisation manages its workforce, capacity and performance. Your insights will help keep operations running efficiently, support financially sustainable growth and ensure we deliver the best possible service to our customers.

You will work closely with Operations, Planning, Finance and other departments. You will analyse complex data on workforce, cargo volumes, productivity and costs, translating it into clear insights that guide decision-making. You will also look ahead by developing scenarios, preparing forecasts and identifying potential bottlenecks early.

You are confident in your judgement and make well-founded decisions based on data and insight. You carefully consider the interests of different stakeholders and provide clear direction on complex issues.

At the same time, you understand that decisions are never made in isolation. You will work in an environment where operational feasibility, financial targets, workforce implications and customer commitments all come together. You know how to balance these considerations and develop recommendations that are realistic, well-supported and practical to implement.

You combine analytical depth with an understanding of day-to-day operations. You gather information not only from systems and dashboards, but also through collaboration with planners, team leaders and managers. This ensures your analyses reflect the realities of the workplace and deliver tangible value. Depending on your experience, you will help further develop the analytics and planning function and support or guide colleagues in your professional development.

This role is suited to someone who enjoys tackling complex challenges, takes ownership of their recommendations and wants to make an impact in a dynamic operational environment.

What do you bring?

• Bachelor’s or master’s level ability, preferably in an analytical or business-related discipline
• Experience as a business analyst, workforce planner or in a similar data-driven role within an operational or logistics environment
• Strong analytical skills and experience in forecasting, capacity planning and data-driven decision-making
• Experience with analytical and data visualisation tools such as Excel, SQL, Python/R, and Power BI or Tableau
• The ability to translate complex analyses into clear recommendations for different stakeholders
• The confidence to challenge management and senior leadership using data and insight
• The ability to carefully balance competing interests
• Good communication skills in Dutch and English

What do we offer?

• A competitive salary based on your education and experience
• Travel allowance and parking facilities
• A pension scheme with the majority of contributions paid by us
• Career development opportunities and training at our own training centre

Will you be our new colleague at WFS Schiphol?