Bilingual SaaS Support Specialist (Dutch/English)

Dyflexis; Den Haag; Hybrid; EUR 30,000 - 39,000; Full time

Benefits offered by this job

Fixed salary €2,700–€3,500 per month

Personal development budget

25 vacation days

In-house lunch

Company events

Job summary

Dyflexis is seeking a customer-focused support specialist in the Netherlands. You’ll be the first point of contact for customers by phone and ticket, answer questions about our software, fix problems, and help customers get unstuck across a range from small businesses to hotels.

Join a fast-paced, ownership-driven team with short communication lines. We offer a fixed salary between €2,700 and €3,500 per month, development budget, 25 vacation days, travel and WFH allowances, and regular team

Qualifications

• 1+ years of support experience in tech/SaaS/B2B.
• Clear, friendly communication on phone and in writing.
• Fluent in Dutch and English; German a bonus.
• Curious, ownership-minded, calm under pressure and analytical.

Responsibilities

• Support customers by phone and ticket with clear, friendly communication
• Analyse and solve problems, even when the customer can't describe them
• Collect feedback and pass it on to the team and product development
• Help build out our knowledge base and put AI to smarter use in our support process
• Work closely with colleagues in a growing, increasingly international team

Skills

Customer support

Clear communication

Dutch & English fluency

Analytical mindset

Ownership

Calm under pressure

Job description

Dyflexis is seeking a customer-focused support specialist in the Netherlands. You’ll be the first point of contact for customers by phone and ticket, answer questions about our software, fix problems, and help customers get unstuck across a range from small businesses to hotels.

Join a fast-paced, ownership-driven team with short communication lines. We offer a fixed salary between €2,700 and €3,500 per month, development budget, 25 vacation days, travel and WFH allowances, and regular team