Bilingual EN/DE Customer Support Specialist

Undutchables; 's-Hertogenbosch; On-site; EUR 28,000 - 36,000; Full time

Job summary

Undutchables is seeking a proactive customer service specialist to be the first point of contact for German and English markets. You will ensure customers feel heard and well assisted while working in a fast-growing environment where no two days are the same.

You will respond to inquiries in German and English via email, phone, chat, and social media, resolve issues professionally, and handle orders, returns, and refunds.

Qualifications

• Bilingual communication skills in German and English are essential.
• Experience in customer service or contact center is a plus.

Responsibilities

• Answer customer questions in German and English via email, phone, chat, and social media.
• Resolve inquiries, complaints, and complex cases in a professional and solution-oriented manner.
• Process and follow up on orders, returns, and refunds.
• Maintain contact with external partners and sales platforms.
• Identify recurring customer questions and contribute ideas to improve service.

Skills

German language proficiency

English language proficiency

Customer service mindset

Team player

Job description

Undutchables is seeking a proactive customer service specialist to be the first point of contact for German and English markets. You will ensure customers feel heard and well assisted while working in a fast-growing environment where no two days are the same.

You will respond to inquiries in German and English via email, phone, chat, and social media, resolve issues professionally, and handle orders, returns, and refunds.