German-Speaking Customer Support & Logistics Liaison

Undutchables; Eindhoven; On-site; EUR 38,000 - 54,000; Full time

Job summary

Undutchables is seeking a Customer Support – Service Desk professional to support European customers across EMEA, coordinating with Service Technicians and Logistics teams in NL, DE and the UK. You will process service requests, arrange shipments, manage the RMA backlog, and communicate with customers by email and phone.

In this role you monitor KPIs via Visual Management, identify deviations, and apply problem-solving methods to close performance gaps, ensuring smooth service operations across

Qualifications

• Handle internal and external customer inquiries via phone and email.
• Process service requests and create service orders in the relevant systems.
• Coordinate with technicians, logistics teams and carriers to resolve issues.

Responsibilities

• Create service orders for repair or calibration.
• Prepare pickup labels, packing lists and dangerous goods information.
• Monitor KPIs through Visual Management and address deviations promptly.

Job description

Undutchables is seeking a Customer Support – Service Desk professional to support European customers across EMEA, coordinating with Service Technicians and Logistics teams in NL, DE and the UK. You will process service requests, arrange shipments, manage the RMA backlog, and communicate with customers by email and phone.

In this role you monitor KPIs via Visual Management, identify deviations, and apply problem-solving methods to close performance gaps, ensuring smooth service operations across