Benelux Regional Operations Lead | Equity & Growth

Upway; Amsterdam; On-site; EUR 60,000 - 75,000; Full time

Job summary

Upway is seeking a Regional Operations Manager for the Benelux region, based in Amsterdam or Mechelen. This leadership role blends customer empathy with operational discipline to bring structure and clarity to a fast-growing environment.

You will oversee all customer-facing operations from pre-sales to warranty management and logistics, collaborating with the General Manager, UpCenter teams, and product to implement improvements across the business. Fluency in Dutch and English is required.

Qualifications

• Strong academic background.
• 3-6 years of experience in Operations, Finance, Strategy Consulting or equivalent.
• Fluency in Dutch and English.
• Ability to be both operational and data driven.

Responsibilities

• Costumer Care: Manage a growing team of 15+ support agents including team leads; ensure quality standards; own escalations and recovery; be the Voice of the Customer into product, commercial, and ops; main contact for leasing partners on operational matters.
• Logistics: Responsible for inbound and outbound cost efficiency by optimizing routes and negotiating quotes; main contact for logistics partner to ensure best customer experience.

Skills

Strong academic background

3-6 years experience in operations/fin

Fluency in Dutch & English

Operational and data-driven

Job description

Upway is seeking a Regional Operations Manager for the Benelux region, based in Amsterdam or Mechelen. This leadership role blends customer empathy with operational discipline to bring structure and clarity to a fast-growing environment.

You will oversee all customer-facing operations from pre-sales to warranty management and logistics, collaborating with the General Manager, UpCenter teams, and product to implement improvements across the business. Fluency in Dutch and English is required.