Benelux Field Service Leader

ThermoFisher Scientific; Netherlands; Remote; EUR 75,000 - 110,000; Full time

Job summary

Thermo Fisher Scientific in the Netherlands is seeking a Field Service Supervisor to lead a team of field service engineers. You will coordinate service activities, ensure timely delivery, and uphold exceptional customer service across a global portfolio.

This role combines leadership with strong technical expertise, driving performance, safety, and regulatory compliance while building lasting relationships with customers and internal stakeholders; travel up to 50% is required.

Qualifications

• Advanced degree with 3+ years field service experience or Bachelor's with 5+ years in tech field.
• Experience leading technical teams and managing service delivery.
• Strong knowledge of electronics, mechanics, and diagnostic equipment.
• Travel up to 50% within assigned territory; valid driver's license.
• Experience with quality systems and safety/regulatory compliance.
• Multilingual skills may be required depending on location.

Responsibilities

• Lead and supervise a team of field service engineers.
• Coordinate service activities and schedule preventive maintenance.
• Manage team performance and customer satisfaction KPIs.
• Maintain relationships with customers and internal stakeholders.
• Ensure compliance with safety and regulatory standards.

Skills

Team leadership

Customer relationship management

Problem solving

Communication

Project management

Technical troubleshooting

Strategic thinking

Education

Advanced degree (MS/PhD preferred)

Bachelor's degree + 5 years field service experience

Tools

CRM systems

Service management software

Microsoft Office

Job description

Thermo Fisher Scientific in the Netherlands is seeking a Field Service Supervisor to lead a team of field service engineers. You will coordinate service activities, ensure timely delivery, and uphold exceptional customer service across a global portfolio.

This role combines leadership with strong technical expertise, driving performance, safety, and regulatory compliance while building lasting relationships with customers and internal stakeholders; travel up to 50% is required.