Field Service Supervisor Benelux

ThermoFisher Scientific; Netherlands; Remote; EUR 75,000 - 110,000; Full time

Job summary

Thermo Fisher Scientific in the Netherlands is seeking a Field Service Supervisor to lead a team of field service engineers. You will coordinate service activities, ensure timely delivery, and uphold exceptional customer service across a global portfolio.

This role combines leadership with strong technical expertise, driving performance, safety, and regulatory compliance while building lasting relationships with customers and internal stakeholders; travel up to 50% is required.

Qualifications

• Advanced degree with 3+ years field service experience or Bachelor's with 5+ years in tech field.
• Experience leading technical teams and managing service delivery.
• Strong knowledge of electronics, mechanics, and diagnostic equipment.
• Travel up to 50% within assigned territory; valid driver's license.
• Experience with quality systems and safety/regulatory compliance.
• Multilingual skills may be required depending on location.

Responsibilities

• Lead and supervise a team of field service engineers.
• Coordinate service activities and schedule preventive maintenance.
• Manage team performance and customer satisfaction KPIs.
• Maintain relationships with customers and internal stakeholders.
• Ensure compliance with safety and regulatory standards.

Skills

Team leadership

Customer relationship management

Problem solving

Communication

Project management

Technical troubleshooting

Strategic thinking

Education

Advanced degree (MS/PhD preferred)

Bachelor's degree + 5 years field service experience

Tools

CRM systems

Service management software

Microsoft Office

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

As a Field Service Supervisor at Thermo Fisher Scientific, you will guide and support a team of skilled field service engineers while ensuring exceptional service delivery to our customers. This role combines leadership with technical expertise, promoting operational excellence and customer satisfaction. You will coordinate service activities, manage team performance, and maintain strong relationships with customers and internal stakeholders. You'll contribute to meaningful impact by enabling our customers to make the world healthier, cleaner, and safer.

REQUIREMENTS:

• Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of technical field service experience with proven expertise in complex system troubleshooting and repair
• Preferred Fields of Study: Engineering, Sciences, or related technical field
• Industry-specific certifications (EPA, HVAC/R, Electronics) preferred
• 2+ years of supervisory or leadership experience managing technical teams
• Strong technical proficiency in electronics, mechanics, and diagnostic equipment
• Demonstrated success in customer relationship management and service delivery
• Advanced problem-solving and analytical skills for complex technical issues
• Proficient with service management software, CRM systems, and Microsoft Office suite
• Strong communication and interpersonal skills for both technical and non-technical audiences
• Proven ability to develop and support team members
• Experience with quality systems, safety protocols, and regulatory compliance
• Valid driver's license and ability to travel up to 50% within assigned territory
• Physical ability to lift up to 50 lbs with assistance and perform service functions
• Strong project management and organizational skills
• Ability to work independently and guide teams in a results-oriented environment
• Experience managing service KPIs, metrics, and continuous improvement initiatives
• Multilingual skills may be required depending on location

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.