Benelux Customer Support Specialist | Remote

Marketing Report (een B2B nieuwsplatform voor marketeers); Amsterdam; Hybrid; EUR 33,000 - 41,000; Full time

Benefits offered by this job

Home office budget

Training budget

Pension plan

Travel reimbursement

Wellness perks

MacBook provided

Job summary

Tellent, a leading Talent Management Suite, is hiring a Customer Support Specialist for the Benelux region in Amsterdam. You will help customers understand the suite (ATS, HRIS, and Performance tools) and resolve issues with a focus on first-contact resolution and customer satisfaction.

You’ll be the voice of the customer, collaborate with sales, CS, tech and product teams, and contribute to Knowledge Base and Help Center initiatives to continuously improve support and product quality.

Qualifications

• At least 1 year of experience in a customer care/client-facing role.
• Near-native Dutch and fluent in English.
• Strong technical skills and ability to explain technical issues clearly.
• Customer-centric mindset with empathy and problem-solving focus.

Responsibilities

• Provide friendly, precise 1st line support via ticketing, video calls and phone.
• Support Benelux customers on two product lines, resolve issues and gather feedback.
• Know the product inside out and act as the voice of the customer to other teams (sales, CS, tech, product).
• Contribute to side projects (Help Center, Internal Knowledge Base) to improve the team and company.
• Participate in product team discussions to help shape ongoing development.

Skills

Native Dutch

Fluent English

Technical skills

Customer care experience

Job description

Tellent, a leading Talent Management Suite, is hiring a Customer Support Specialist for the Benelux region in Amsterdam. You will help customers understand the suite (ATS, HRIS, and Performance tools) and resolve issues with a focus on first-contact resolution and customer satisfaction.

You’ll be the voice of the customer, collaborate with sales, CS, tech and product teams, and contribute to Knowledge Base and Help Center initiatives to continuously improve support and product quality.