[Vacancy] tellent has a position for Customer Support Specialist

Marketing Report (een B2B nieuwsplatform voor marketeers); Amsterdam; Hybrid; EUR 33,000 - 41,000; Full time

Benefits offered by this job

Home office budget

Training budget

Pension plan

Travel reimbursement

Wellness perks

MacBook provided

Job summary

Tellent, a leading Talent Management Suite, is hiring a Customer Support Specialist for the Benelux region in Amsterdam. You will help customers understand the suite (ATS, HRIS, and Performance tools) and resolve issues with a focus on first-contact resolution and customer satisfaction.

You’ll be the voice of the customer, collaborate with sales, CS, tech and product teams, and contribute to Knowledge Base and Help Center initiatives to continuously improve support and product quality.

Qualifications

• At least 1 year of experience in a customer care/client-facing role.
• Near-native Dutch and fluent in English.
• Strong technical skills and ability to explain technical issues clearly.
• Customer-centric mindset with empathy and problem-solving focus.

Responsibilities

• Provide friendly, precise 1st line support via ticketing, video calls and phone.
• Support Benelux customers on two product lines, resolve issues and gather feedback.
• Know the product inside out and act as the voice of the customer to other teams (sales, CS, tech, product).
• Contribute to side projects (Help Center, Internal Knowledge Base) to improve the team and company.
• Participate in product team discussions to help shape ongoing development.

Skills

Native Dutch

Fluent English

Technical skills

Customer care experience

Job description

tellent is directly looking for:

Customer Support Specialist - Benelux

Step into a dynamic, fast-growing company where customer support experience helps shape our future with a collaborative and high-energy team.Our support team plays a vital role in our organization's success as the support agents are constantly in touch with our beloved customers. We take pride in our CSAT (customer satisfaction score) score of 95% which is a good indicator of how big of an impact you can have as a Support Specialist. The overall compensation for Customer Support Specialist is 37,200 base euros annually + benefits (see below)

About the Team

We are a growing team of 20 Customer Support Specialists across Amsterdam, Paris, Spain and Poland offices and our mission is to assist, educate, troubleshoot, and go above and beyond to resolve customer and platform problems.

The team works closely together on a daily basis and supports each other no matter the difficulty of the customer requests. Weekly team meetings, as well as regional meetings, allow for open communication and great team bonding.

What you’ll do:

As a Support Specialist, you will be responsible for helping our customers understand the Talent Management Suite, that enables People teams to improve the full employee lifecycle with a cutting-edge Applicant Tracking System, Human Resources Information System, and Performance Management Software – all in one place, by answering questions and solving problems as they arise.

Furthermore:

• You provide friendly, precise 1st line support via our ticketing system, video calls and phonecalls
• You will be responsible for the care of our Benelux customers on two minimum two product lines, resolving issues, answering questions, and listening to their feedback
• You know Tellent inside out; you’ll know the product better than anybody and serve as the voice of the customer; they will also be the internal product referent and work closely with other customer-facing departments (sales, customer success, tech and product team)
• You work on side projects (Help Center, Internal Knowledge Base) to develop yourself, the support team, and the whole company
• You automatically gain a seat on the product team, providing feedback to ultimately make us the best software

What you'll bring to the team:

Successful team members are fast learners, team players and are obsessed with giving our customers the best customer service possible with prompt replies and solutions that work. You also:

• Have at least 1 year of experience in a customer care/client-facing role
• Are (near) Native Dutch and fluent in English
• Will be working closely with our technical team, so possessing strong technical skills is highly advantageous
• Have strong interpersonal skills and a passion for consistently providing a great customer experience are normal to you.
• Experience in troubleshooting tech issues and replying with information in an understandable way to customers comes easy to you.
• Have a customer-centric approach: you turn towards customers with empathy and are understanding of their problems
• Have a team player & collaborative attitude: you put the team's success before your own interest and you like working on projects with various departments
• Are adaptable: you are open to learning new things and are comfortable being in an environment where a lot of experimenting takes place
• Are Eager to develop: you're receptive to constructive feedback and you are keen to advance your skills

What we offer:

• Flexibility to work from home in the Netherlands and from our beautiful canal-side office in Amsterdam
• A chance to be part of and shape one of the most ambitious scale-ups in Europe
• Work in a diverse and multicultural team
• €1,500 annual training budget plus internal training
• Pension plan, travel reimbursement, and wellness perks
• 28 paid holiday days + 2 additional days to relax in 2025
• Work from anywhere for 4 weeks/year
• An inclusive and international work environment with a whole lot of fun thrown in!
• Apple MacBook and tools
• €200 Home Office budget

About Tellent

Tellent is a leading Talent Management Suite designed to empower HR & People teams across the entire employee journey. Our all-in-one platform combines an Applicant Tracking System (Tellent Recruitee), intuitive HRIS (Tellent HR) and powerful Performance Management Software (Tellent Grow) to streamline every stage of the talent lifecycle.

With a team of 250+ talented professionals across global hubs, we support 7,000+ organizations in 100+ countries — helping them attract, grow and retain top talent. Backed by a thriving ecosystem of 500+ partners, we’re united by one shared mission: to equip People leaders everywhere with the tools they need to make better people decisions today.