Benelux Consumer Services Lead — Growth & Strategy

TikTok; Amsterdam; On-site; EUR 120,000 - 165,000; Full time

Job summary

TikTok is seeking a Consumer Services Lead for BENELUX in Amsterdam to guide strategy, coach a diverse team, and partner with C-Suite clients to drive service excellence and growth.

As part of Global Business Solutions, you will lead account strategy, develop talent, manage client relationships, and collaborate with product and cross-functional teams to align go-to-market efforts across BENELUX.

Qualifications

• Extensive experience working in advertising sales/digital media.
• Significant people and team leadership experience.
• Expert understanding of digital ad products, technologies and industry ecosystems.
• Demonstrated track record of achieving and exceeding revenue goals.
• Customer service orientation and experience working in a client-facing capacity.
• Performance expertise

Responsibilities

• Lead verticalised, solution-based strategy, account planning & pipeline management with data insights to drive business growth.
• Manage, identify, and develop talent in a high performing, diverse team. Create collaborative environments and nurture a culture of employee wellbeing.
• Maintain trusted c-suite client relationships to influence investment at scale, apply deep industry expertise and serve as a consultative partner.
• Be part of the Leadership Team and collaborate with internal cross-functional teams to drive alignment and efficiency
• Clarify and validate product needs. Partner with product teams on go-to-market strategy and opportunity identification.
• Represent TikTok on a national stage, at events and in the media. Deliver compelling thought leadership bringing together product understanding and market trends.
• Show optimism in the face of change and lead the team through ambiguity. Guide the team to be grounded, courageous and to aim for the highest.
• Set expectations, prioritise and break down goals for the team. Provide hands-on support for the team and wider business where needed

Skills

Extensive experience in advertising

People and team leadership

Digital ad products knowledge

Revenue achievement track record

Customer service orientation

Performance expertise

Job description

TikTok is seeking a Consumer Services Lead for BENELUX in Amsterdam to guide strategy, coach a diverse team, and partner with C-Suite clients to drive service excellence and growth.

As part of Global Business Solutions, you will lead account strategy, develop talent, manage client relationships, and collaborate with product and cross-functional teams to align go-to-market efforts across BENELUX.