Automotive Service Advisor

Placements24; Netherlands; Hybrid; EUR 28,000 - 45,000; Full time

Benefits offered by this job

Commission

Hybrid work

Health benefits

Discounts

Career advancement

Job summary

Placements24 is seeking an automotive Service Advisor in Welkom who is customer-focused and well organized. You will be the main contact for customers regarding servicing and repairs, explain recommendations, and manage appointment scheduling to ensure a smooth visit.

This hybrid role requires excellent communication, a proactive approach to customer service, and the ability to balance client needs with workshop capacity.

Qualifications

• Experience in a customer service or sales role within the automotive industry.
• Excellent communication, interpersonal and active listening skills.
• Ability to multi-task and manage time in a fast-paced environment.
• Proficiency with dealership management systems (DMS) or similar software.

Responsibilities

• Greet customers and interpret vehicle concerns and service requests.
• Translate needs into detailed repair orders for technicians.
• Explain recommended services and costs clearly.
• Manage service appointments and vehicle flow through the workshop.
• Maintain open communication with customers about status and issues.
• Build customer relationships to ensure satisfaction and repeat business.

Skills

Customer service

Communication

Interpersonal skills

Time management

DMS experience

Tools

Dealership Management System (DMS)

Job description

About the Role

Our client is looking for a customer-focused and organized Automotive Service Advisor to join their dealership in Welkom . In this role, you will be the primary point of contact for customers regarding vehicle servicing and repairs, ensuring a seamless and positive experience. You will effectively communicate service needs, explain recommendations, and manage appointment scheduling. This hybrid position requires strong interpersonal skills, excellent communication, and a proactive approach to customer service, balancing client needs with workshop capabilities. You will play a crucial role in building customer loyalty and driving service department revenue in the dynamic automotive landscape of Welkom .

Key Responsibilities

• Greet customers and accurately interpret their vehicle concerns and service requests.
• Translate customer needs into detailed repair orders for the technicians.
• Provide clear explanations of recommended services, repairs, and associated costs.
• Manage service appointments and vehicle flow through the workshop efficiently.
• Maintain open communication with customers regarding vehicle status and any unforeseen issues.
• Build and maintain strong customer relationships, ensuring satisfaction and encouraging repeat business.

Requirements

• Previous experience in a customer service or sales role, preferably within the automotive industry.
• Excellent communication, interpersonal, and active listening skills.
• Ability to multi-task and manage time effectively in a fast-paced environment.
• Proficiency with dealership management systems (DMS) or similar software.
• A passion for vehicles and a strong understanding of automotive services.
• Professional demeanor and a commitment to customer satisfaction.

Benefits

• Competitive salary with commission opportunities based on performance.
• Potential for hybrid work arrangements, offering flexibility.
• Comprehensive health benefits package.
• Employee discounts on vehicle services and parts.
• Opportunities for career advancement within the automotive sector in Welkom .