Service Advisor

Tecwave B.V.; Rotterdam; Hybrid; EUR 36,000 - 48,000; Full time

Benefits offered by this job

13th month

Profit sharing

24 vacation days

ADV days payout option

Internal training

Job summary

Tecwave B.V. in the Rotterdam region is seeking a Service Advisor to be the main contact for customers, coordinating maintenance and repair of trucks. You will plan appointments, receive orders, prepare quotes, and ensure work is completed efficiently and to customer satisfaction.

You will supervise daily coordination among technicians, monitor progress, and communicate clear maintenance schedules. A clear path toward Service Manager awaits the right candidate.

Qualifications

• Minimum MBO (secondary vocational) level
• Customer-oriented with strong communication and service mindset
• Ability to work independently and as part of a team
• Affinity with technology, transport, or automotive is a plus

Responsibilities

• Plan and coordinate appointments for truck maintenance and repair
• Receive and assess customer orders
• Prepare and communicate maintenance schedules
• Prepare quotations based on customer requests
• Coordinate technicians daily and monitor progress and quality
• Ensure customer satisfaction with every assignment

Skills

Customer-focused

Communication skills

Teamwork

Independent work

Education

MBO level

Job description

Company Profile

Our client is an international player in commercial vehicles. From their modern workshop in the Rotterdam region, quality, customer satisfaction, and sustainability are central. You will work in a dynamic and collegial environment where innovation and service go hand in hand.

Job Description

As a Service Advisor, you are the main point of contact for customers and coordinate all activities related to the maintenance and repair of trucks. Together with your colleagues, you proactively plan and coordinate appointments for repairs and maintenance, receive customer orders, and prepare and communicate maintenance schedules to customers. Additionally, you prepare quotations based on customer requests and ensure that all work is carried out efficiently and to the customer’s satisfaction.

You are responsible for the daily coordination of repair and maintenance work among technicians and actively monitor progress and quality. In this role, you play a crucial part between the customer, workshop, and technicians. This position offers a clear growth opportunity towards Service Manager!

Your responsibilities as Service Advisor:

• Planning and coordinating appointments for truck maintenance and repair;
• Receiving and assessing customer orders;
• Preparing and communicating maintenance schedules to customers;
• Preparing quotations based on customer requests;
• Daily coordination of technicians and monitoring the progress of work;
• Ensuring quality and customer satisfaction with every assignment.

Job Requirements

• Minimum MBO (secondary vocational education) working and thinking level;
• Customer-oriented, strong communication skills, and a service-minded attitude;
• Ability to work independently, with a sense of teamwork;
• Affinity with technology, transport, or automotive is a plus.

Employment Conditions

• Good salary, appropriate to your responsibilities;
• Fixed 13th month and profit-sharing scheme;
• 24 vacation days and 13 ADV days (or option for payout);
• Room for personal development with internal training and growth opportunities.