Hybrid Automotive Service Advisor: Customer-Focused Revenue

Placements24; Netherlands; Hybrid; EUR 28,000 - 45,000; Full time

Benefits offered by this job

Commission

Hybrid work

Health benefits

Discounts

Career advancement

Job summary

Placements24 is seeking an automotive Service Advisor in Welkom who is customer-focused and well organized. You will be the main contact for customers regarding servicing and repairs, explain recommendations, and manage appointment scheduling to ensure a smooth visit.

This hybrid role requires excellent communication, a proactive approach to customer service, and the ability to balance client needs with workshop capacity.

Qualifications

• Experience in a customer service or sales role within the automotive industry.
• Excellent communication, interpersonal and active listening skills.
• Ability to multi-task and manage time in a fast-paced environment.
• Proficiency with dealership management systems (DMS) or similar software.

Responsibilities

• Greet customers and interpret vehicle concerns and service requests.
• Translate needs into detailed repair orders for technicians.
• Explain recommended services and costs clearly.
• Manage service appointments and vehicle flow through the workshop.
• Maintain open communication with customers about status and issues.
• Build customer relationships to ensure satisfaction and repeat business.

Skills

Customer service

Communication

Interpersonal skills

Time management

DMS experience

Tools

Dealership Management System (DMS)

Job description

Placements24 is seeking an automotive Service Advisor in Welkom who is customer-focused and well organized. You will be the main contact for customers regarding servicing and repairs, explain recommendations, and manage appointment scheduling to ensure a smooth visit.

This hybrid role requires excellent communication, a proactive approach to customer service, and the ability to balance client needs with workshop capacity.