Customer Experience Specialist

Placements24; Netherlands; Hybrid; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work

Benefits package

Opportunities to shape strategy

Dynamic environment

Job summary

Placements24 is seeking a proactive Customer Experience Specialist in the Netherlands to enhance client satisfaction by understanding and improving the end-to-end journey. The role supports a hybrid setup, combining remote analysis with in-office collaboration to drive loyalty and better service delivery.

You will analyze feedback, design workflows, and partner with marketing, sales, and support to align initiatives; monitor metrics and advocate for customers to ensure their voices shape the

Qualifications

• Experience in customer experience or customer success.
• Strong analytical skills and ability to interpret data.
• Excellent communication and presentation skills.
• Familiarity with CX tools and methodologies.
• Ability to work effectively in a hybrid work model.
• Bachelor's degree in Business, Marketing, or related field preferred.

Responsibilities

• Analyze customer feedback and behavior to identify areas for improvement.
• Develop and implement strategies to enhance the customer experience.
• Collaborate with marketing, sales, and support teams to align customer journey initiatives.
• Monitor customer satisfaction metrics and report on key trends.
• Design and optimize customer interaction workflows.
• Act as a customer advocate within the organization, ensuring their voice is heard.

Skills

Analytical thinking

Communication skills

Data interpretation

Hybrid work adaptability

Presentation skills

Education

Bachelor's degree in Business or Marketing

Tools

CX software

Customer feedback tools

Job description

About the Role

Our client is seeking a proactive Customer Experience Specialist to enhance client satisfaction in Welkom . This role focuses on understanding and improving the overall client journey, ensuring seamless interactions across all touchpoints. You will work in a hybrid capacity, bringing your insights from remote analysis to collaborative in-office sessions. This is a key position for driving customer loyalty and improving service delivery through thoughtful engagement and continuous improvement initiatives.

Key Responsibilities

• Analyze customer feedback and behavior to identify areas for improvement.


• Develop and implement strategies to enhance the customer experience.


• Collaborate with marketing, sales, and support teams to align customer journey initiatives.


• Monitor customer satisfaction metrics and report on key trends.


• Design and optimize customer interaction workflows.


• Act as a customer advocate within the organization, ensuring their voice is heard.

Requirements

• Experience in customer experience , customer success, or a related field.


• Strong analytical skills and ability to interpret customer data.


• Excellent communication and presentation skills.


• Familiarity with CX tools and methodologies.


• Ability to work effectively in a hybrid work model.


• Bachelor's degree in Business, Marketing, or a related field preferred.

Benefits

• Competitive salary and performance incentives.


• Hybrid work flexibility.


• Opportunities to shape customer strategy.


• Comprehensive benefits package.


• Dynamic and forward-thinking work environment.