Associate Solution Engineer — Data Center Install & Support

Support Revolution; Netherlands; Remote; EUR 45,000 - 65,000; Full time

Job summary

Supermicro Netherlands is expanding its service team in s-'s Hertogenbosch. The Associate Solution Engineer will perform racking and installation of server hardware, network equipment, and cabling, while providing technical support for hardware and software features.

You will report to the Solutions manager and join the service desk team handling tickets. You will travel for on-site installations, support cross-functional projects, and occasionally work outside standard hours.

Qualifications

• Bachelor’s degree in computer science, Electrical/Computer Engineering, or related field or equivalent experience.
• 1–2 years of experience supporting and maintaining complex server, storage, and networking environments.
• Deep technical knowledge of GPU platforms, BIOS/UEFI, storage protocols (SAS/iSCSI), Layer 3 switches, routers, and firmware configurations.
• Field experience in break/fix support with customer interaction and service delivery.
• Familiar with Windows and Linux operating environments; certifications are a plus.
• Strong troubleshooting skills, including hardware diagnostics and software issue analysis.
• Proficiency with BMC tools such as SMC IPMICFG and SUM (or equivalent like iLO/iDRAC).
• Excellent communication, time management, and multitasking skills.
• Ability to manage multiple cross-functional projects in a dynamic environment.
• Capable of lifting up to 50 lbs and standing for extended periods.
• Capable of speaking and writing both English and Arabic languages.
• Familiarity with basic Linux navigation is required.
• Flexibility for shift work, weekends, and holidays; driving license for Europe travel preferred.

Responsibilities

• Support day-to-day activities including physical installation, rack and stack, cabling and networking of data center hardware.
• Assist in the implementation of server, storage and network equipment per established procedures.
• Support the engineering team to ensure hardware is installed according to specifications.
• Coordinate with engineering for seamless hardware integration.
• Assist with quality checks and test functionality after installation.
• Provide first-line technical support to end users via telephone, email and ticketing system.
• Handle first-level of incident tickets (per SLA) and assist with RMA requests.
• Refer complex issues to higher level teams when necessary.
• Participate in on-site activities including international travel for installations or problem solving.
• Flexible to work outside regular hours when needed.

Skills

GPU platforms knowledge

Windows & Linux

BMC tools (IPMICFG & SUM)

Networking basics

Troubleshooting

Customer interaction

Education

Bachelor's degree in computer science / electrical engineering

Equivalent experience or military background

Tools

SMC IPMICFG

SUM (or iLO/iDRAC)

Job description

Supermicro Netherlands is expanding its service team in s-'s Hertogenbosch. The Associate Solution Engineer will perform racking and installation of server hardware, network equipment, and cabling, while providing technical support for hardware and software features.

You will report to the Solutions manager and join the service desk team handling tickets. You will travel for on-site installations, support cross-functional projects, and occasionally work outside standard hours.