Senior Service Engineer - Field & Remote Troubleshooting

Supermicro; 's-Hertogenbosch; On-site; EUR 50,000 - 70,000; Full time

Job summary

Supermicro is looking for a Sr. Service Engineer based in 's-Hertogenbosch, Netherlands. The successful candidate will manage complex service cases, produce documentation, and ensure high levels of customer satisfaction.

This role involves both onsite and remote support, requiring strong troubleshooting skills and the ability to effectively train new engineers. Candidates must be able to work physically, as server installation may require lifting. A driving license and excellent English skills are also needed.

Qualifications

• On-site and remote troubleshooting of complex technical problems on Supermicro equipment.
• Experience with server deployment, maintenance, and BIOS configuration.
• Ability to train new service engineers and manage customer satisfaction.

Responsibilities

• Handle complex, non-standard service cases and produce detailed documentation.
• Travel to customer locations for training and issue resolution.
• Manage daily tickets on the SMC Service Portal.

Skills

Troubleshooting

Customer Support

Technical Issue Resolution

Problem-Solving

Education

Relevant experience in a similar role

Tools

Servers

Networking Equipment

Job description

Supermicro is looking for a Sr. Service Engineer based in 's-Hertogenbosch, Netherlands. The successful candidate will manage complex service cases, produce documentation, and ensure high levels of customer satisfaction.

This role involves both onsite and remote support, requiring strong troubleshooting skills and the ability to effectively train new engineers. Candidates must be able to work physically, as server installation may require lifting. A driving license and excellent English skills are also needed.